Apple’s independent repairs programme expands globally

The scheme offers genuine parts and tools as well as free training, manuals and diagnostic capabilities to third-party providers

Apple will extend a scheme that provides support for third-party repairers in more than 200 countries this year, providing parts, tools, manuals and diagnostic capabilities to vendors so they can reliably fix its products.

With millions of customers often turning to third-party repair providers to fix their broken Apple devices, the Independent Repair Provider programme was launched in 2019 to offer them the tools and expertise to repair products to a standard Apple expects. 

There are currently more than 1,500 registered locations across the US, Canada and Europe, with many more thousands expected to be added. The programme will first extend to several nations including Brazil, Japan and Russia later this week, before rolling out to the rest of the world later in the year. 

All participants will be granted access to free training from Apple, and the same parts, tools and manuals used in Apple Stores as well as by authorised service providers.

There’s no cost to joining the Independent Repair Provider scheme, but to qualify, third-party providers need to have an Apple-certified technician to perform the repairs. This certification process is also free of charge. 

Once registered, providers then have access to purchase the Apple parts and tools at the same price as authorised service providers can, with access to training, manuals and diagnostics cost-free.

Apple gained notoriety for its historic approach to repairs, with customers encountering various hardware flaws through the years and often facing huge costs to get them fixed. 

When Apple admitted that it was throttling the performance of older handsets to preserve the fading battery life, for example, the firm drastically reduced the cost of battery replacements, recognising the high price of repairing older phones.

The company has also begun to introduce serialised components into their devices, which meant that any parts replaced with third-party variants would send warning messages to users when the devices were reactivated. 

The repairs platform iFixit, for instance, has previously highlighted the risks of replacing iPhone 12 parts outside of official channels, with the company “making it extremely hard to repair an iPhone without their blessing”.

Featured Resources

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech

Download now

Four steps to field service excellence

How to thrive in the experience economy

Download now

Six things a developer should know about Postgres

Why enterprises are choosing PostgreSQL

Download now

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

Download now

Most Popular

Microsoft is submerging servers in boiling liquid to prevent Teams outages
data centres

Microsoft is submerging servers in boiling liquid to prevent Teams outages

7 Apr 2021
How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

8 Apr 2021
Hackers are using fake messages to break into WhatsApp accounts
instant messaging (IM)

Hackers are using fake messages to break into WhatsApp accounts

8 Apr 2021