How to get help in Windows 10
Find out how to get expert help and support for Windows 10 from Microsoft and others
Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
Apple offers free fixes for faulty MacBook keyboards
Tech giant relents after lawsuits and petition demand it to fix its troubled design
Asus VC239H review: A budget belter
It may not have much flair, but this 1080p monitor is excellent value
Smartphone sales around the world to remain weak this year
Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce
How can a help desk build your business?
A help desk presents opportunities to resolve problems effectively and build good client relationships
Helpdesk gripes: Why is the Wi-Fi not working?
Users! Who needs 'em?
Keeping track of your IT infrastructure doesn't have to be expensive or complicated as Karl Wright discovers.
Survey: Desktop clutter annoys IT managers
Desktop clutter emerges as one of IT managers’ top bugbears when it comes to managing technology end-user environments.
Call centre IT drains productivity
Staff are looking to ‘up-skill’ and handle more complex customer queries with a variety of platforms, but lack the IT resources to do the job effectiv…
IT requests cause Monday morning blues
A survey of IT managers finds they are deluged by a troubleshooting ‘rush hour’ at the beginning of every working week.
Public Sector Roundup: e-crime business threat
Wales aims to combat e-crime, Hull University gets help with data archiving, Dyfed Powys Police seek to improve helpdesk services and Manchester’s con…
More holidays for overworked IT staff
A new report shows nearly 50 per cent of IT pros work during their holidays.
Warburtons signs Atos for helpdesk support
Five-year contract with the British bread-maker will provide helpdesk support for nearly 2,000 users.