operating systems

How to get help in Windows 10

Find out how to get expert help and support for Windows 10 from Microsoft and others
30 Mar 2020
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018

Apple offers free fixes for faulty MacBook keyboards

Tech giant relents after lawsuits and petition demand it to fix its troubled design
25 Jun 2018

Asus VC239H review: A budget belter

It may not have much flair, but this 1080p monitor is excellent value
21 Feb 2018
Smartphones pile
Mobile Phones

Smartphone sales around the world to remain weak this year

Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce
13 Feb 2018
business intelligence (BI)

How can a help desk build your business?

A help desk presents opportunities to resolve problems effectively and build good client relationships
16 Oct 2017
Help key
Business strategy

Helpdesk gripes: Why is the Wi-Fi not working?

Users! Who needs 'em?
17 Dec 2014
The Spiceworks dashboard gives you an overview of everything on your network, including a timeline that shows network events
Network & Internet

Spiceworks review

Keeping track of your IT infrastructure doesn't have to be expensive or complicated as Karl Wright discovers.
29 Nov 2010
Business strategy

Survey: Desktop clutter annoys IT managers

Desktop clutter emerges as one of IT managers’ top bugbears when it comes to managing technology end-user environments.
11 Dec 2008
Call Centre
Business strategy

Call centre IT drains productivity

Staff are looking to ‘up-skill’ and handle more complex customer queries with a variety of platforms, but lack the IT resources to do the job effectiv…
17 Sep 2008
IT problem
Business strategy

IT requests cause Monday morning blues

A survey of IT managers finds they are deluged by a troubleshooting ‘rush hour’ at the beginning of every working week.
5 Aug 2008
Public Sector IT
public sector

Public Sector Roundup: e-crime business threat

Wales aims to combat e-crime, Hull University gets help with data archiving, Dyfed Powys Police seek to improve helpdesk services and Manchester’s con…
11 Jun 2008
Business strategy

More holidays for overworked IT staff

A new report shows nearly 50 per cent of IT pros work during their holidays.
3 Jun 2008

Warburtons signs Atos for helpdesk support

Five-year contract with the British bread-maker will provide helpdesk support for nearly 2,000 users.
30 May 2008