HPE warns of 'critical' bug that destroys SSDs after 40,000 hours

Firm urges customers to upgrade firmware as soon as possible

Hewlett-Packard Enterprise (HPE) has warned that some of its SCSI solid-state drives will fail after 40,000 hours of operation.

The “critical” flaw affects drives in HPE server and storage products, including the HPE ProLiant, Synergy, Apollo 4200, Synergy Storage Modules, D3000 Storage Enclosure, StoreEasy 1000 Storage, and causes the SSDs to brick after exactly 40,000 hours (4 years, 206 days and 16 hours) of use. 

Related Resource

Enabling enterprise machine and deep learning with intelligent storage

The power of AI can only be realised through efficient and performant delivery of data

Download now

HPE said an SSD manufacturer alerted it to the firmware bug and added that, in a scenario where multiple SSDs are installed and put to work at the same time, it’s possible for all disks to break down simultaneously.

The company also warned that the bug is not unique to HPE drives and that other manufacturers SSDs could also be affected.

It’s likely Dell-EMC was also affected, as the company issued an urgent firmware update last month that also mentioned SSDs failing after 40,000 hours.

The catastrophic bug, which would cause data to become unrecoverable once a drive had failed, affects products running a firmware version older than HPD7, HPE says.

The company recommends that users upgrade the firmware to version HPD7 as soon as possible. 

“HPE recommends performing an online firmware update on HPE Gen9 servers during minimal I/O activity. This will not require a reboot in most circumstances,” HPE said in an advisory

“However, in instances where the online firmware update does not complete successfully, an offline update is required. After the flash update completes, the Smart Component will provide a message regarding whether the flash completed successfully.” 

Fortunately, HPE said that no affected SSDs have yet to fail as a result of the firmware bug, but it estimates that SSDs that are left unpatched will begin to fail as early as October of this year.

This is not the first time HPE has warned about potentially disastrous flaws affecting its solid-state drives. Back in November of last year, the company sent out a similar message to its customers after a firmware defect in its SSDs caused them to fail after running for 32,768 hours.

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now

Recommended

Everything you need to know about HPE
Business strategy

Everything you need to know about HPE

14 Feb 2020
HPE unveils first supercomputing line following Cray acquisition
mergers and acquisitions

HPE unveils first supercomputing line following Cray acquisition

4 Aug 2020
The rise of containers
Sponsored

The rise of containers

9 Jul 2020
The growing case for IT flexibility
Sponsored

The growing case for IT flexibility

30 Jun 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
How to move Windows 10 from your old hard drive to SSD
operating systems

How to move Windows 10 from your old hard drive to SSD

3 Aug 2020