HP expands recall of fire-prone batteries

Over 100,000 batteries are now affected by the fault

HP Envy

HP has warned customers that it is expanding the number of laptops affected by a critical battery flaw that could potentially pose a serious fire risk.

Over 100,000 laptops are thought to now be affected by the flaw, which can lead to overheating and a burning hazard for customers. HP has advised that customers cease to use the affected laptops, and have issued a full recall of the faulty batteries.

Advertisement - Article continues below

An initial recall was made in June 2016 when HP received reports of batteries catching fire, resulting in over 50,000 laptops being taken off the market.

In a statement on Wednesday, HP said it has worked "in cooperation with various government regulatory agencies" and that it would be expanding its "on-going worldwide voluntary safety recall and replacement program for certain notebook computer batteries".

The problem has been found in a specific set of Panasonic lithium-ion batteries issued during March 2013 and October 2016, contained in a range of laptops including the HP ENVY, HP ProBook, Compaq Presario and the HP Pavilion Notebook series.

The HP ProBook 5330m

The HP ProBook is one of a number of latop ranges affected by the fault

Not every model is affected by the flaw; HP has recommended customers use its dedicated online tool to check their battery models.

Advertisement - Article continues below

HP has stated: "Customers should cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power. HP is proactively notifying customers, and will provide a replacement battery for each verified, eligible battery, at no cost."

Advertisement - Article continues below

Customers who had batteries replaced during the initial recall programme in June 2016 are not affected by the latest flaw, according to HP, however the company has warned that batteries identified as unaffected during the initial recall could still be dangerous, and urges customers to run a check of its serial number.

The news comes days after Samsung's official report on the Note 7 disaster, which has cited problems during the design and manufacturing process as the cause of the catastrophic fault.

Featured Resources

Preparing for long-term remote working after COVID-19

Learn how to safely and securely enable your remote workforce

Download now

Cloud vs on-premise storage: What’s right for you?

Key considerations driving document storage decisions for businesses

Download now

Staying ahead of the game in the world of data

Create successful marketing campaigns by understanding your customers better

Download now

Transforming productivity

Solutions that facilitate work at full speed

Download now



HP DreamColor Z27x G2 review: Picture perfect

7 Jul 2020

HP unveils a host of work-from-home hardware

26 May 2020

HP Elite Dragonfly G1 review: An enterprise essential

29 Apr 2020

HP Support Assistant flaws leave Windows devices open to attack

6 Apr 2020

Most Popular

Google Android

Over two dozen Android apps found stealing user data

7 Jul 2020

How to find RAM speed, size and type

24 Jun 2020

The road to recovery

30 Jun 2020