Surface Book 2 battery drain problems confirmed by Microsoft

The device loses power even when plugged in

Microsoft has confirmed that the battery on its Surface Book 2 2-in-one laptop drains during gaming or heavy graphics processor usage, even when plugged into the charger.

How quickly the battery drains depends on the on the screen resolution, the games being played, and the processing load the GPU is being put under.

As reported by The Verge, the problem appears to come from the charger which only supplies 95 watts of power to the device. With the processor alone needing 25 watts on high-power mode and the Nvidia GTX 1060 graphics card reportedly needing 70-80 watts, there is simply not enough power to run it all.

At max performance, the battery, located in the base of the laptop, depletes rather quickly with the power reportedly draining at least 10% an hour, or more depending on the load, even when plugged in.

While the Surface Book 2 does throttle the graphics card when set to "better performance" and "best battery" mode, The Verge reports the throttling makes some games unusable after a short amount of time. This is likely to be the case with applications that also make heavy use of the GPU. 

"The Surface Book 2 Power Mode Slider is provided as a means to give the user control over the range of performance and battery life. In some intense, prolonged gaming scenarios with Power Mode Slider set to 'best performance' the battery may discharge while connected to the power supply provided in-box with Surface Book 2," a Microsoft spokesperson told The Verge when asked about the problem. "However, through power management design, the battery will never drain entirely, ensuring that users are able to keep working, creating or gaming." 

Image: Roland Moore-Colyer 

Featured Resources

Unleashing the power of AI initiatives with the right infrastructure

What key infrastructure requirements are needed to implement AI effectively?

Download now

Achieve today. Plan tomorrow. Making the hybrid multi-cloud journey

A Veritas webinar on implementing a hybrid multi-cloud strategy

Download now

A buyer’s guide for cloud-based phone solutions

Finding the right phone system for your modern business

Download now

The workers' experience report

How technology can spark motivation, enhance productivity and strengthen security

Download now

Most Popular

WhatsApp could face €50 million GDPR fine
General Data Protection Regulation (GDPR)

WhatsApp could face €50 million GDPR fine

25 Jan 2021
How to move Windows 10 from your old hard drive to SSD
operating systems

How to move Windows 10 from your old hard drive to SSD

21 Jan 2021
What is a 502 bad gateway and how do you fix it?
web hosting

What is a 502 bad gateway and how do you fix it?

12 Jan 2021