Dell unveils cloud-based endpoint management platform

New offering combines multiple services into a single package

Dell is aiming to take the hassle out of configuring and deploying laptops, with the launch of a new endpoint management platform that brings together a number of the company's technologies and services.

The platform, dubbed the Dell Technologies Unified Workspace, is designed to give IT departments a simple and automated platform for managing devices.

Based on VMware's Workspace One product, the Unified Workspace allows IT departments to order devices which are imaged, configured and provisioned with all of the customer's business applications before they leave the factory, including the ability to personalise which applications are installed on a per-user basis. When customers receive their devices, Dell said, end users will be able to start working in minutes, as opposed to hours.

The platform also supports endpoint management tasks over the entire lifecycle of corporate devices, including automated patch deployment, device health and status information, and cloud-based policy tools. In line with Dell's emphasis on the importance of data analysis, the Unified Workspace will collect and collate data from customers' device fleets, which will allow IT departments to analyse usage patterns and identify their most widely-used apps.

To ensure security, the Unified Workspace platform integrates with tools from SecureWorks and CrowdStrike, including off-host BIOS storage and verification, threat intelligence data, behavioural analytics and more. In addition, the platform includes integrated support capabilities to allow IT to shorten the time it takes to resolve helpdesk tickets.

Customers can also spread the cost over monthly instalments via Dell Financial Services' PC-as-a-Service offering, which offers a cloud-style consumption-based payment model for physical devices.

"No setup, no imaging, no provisioning, no installation," said Dell vice chairman of products and operations Jeff Clarke. "No configuration is, we like to say, no problem."

These capabilities aren't new, however; the company already offers all of them, in the form of services like the Dell ProDeploy Client Suite and ProSupport.

Rather, the Dell Technologies Unified Workspace combines all of these functions into a single, unified console.

The value for customers comes from the simplicity and time savings that this centralisation can bring, along with the benefits of rolling all of the various costs into one monthly fee.

Alongside this new service, Dell also unveiled a brand new Data Centre-as-a-Service offering, VMware Cloud on Dell EMC. Coming as part of the newly-launched Dell Technologies Cloud portfolio, the offering is a fully managed VMware cloud solution, controlled through VMware's cloud management console and deployed on Dell EMC hardware within the customer's own data centre.

The aim is to allow customers to seamlessly move their workloads between public cloud, on-premise infrastructure and edge installations, with VMware acting as a central, consistent infrastructure layer.

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