Facebook bins M, its AI-powered virtual assistant

The service will end on 19 January, although some features will continue through M Suggestions

American tech firm Facebook has confirmed it's to close down its artificial intelligence bot M after just two years in operation.

Launched in 2015, Facebook made the virtual assistant available to around 2,000 people living in California through its IM service Messenger. However, according to a report by The Verge, Facebook will kill off the service on 19 January.

Facebook said that the employees used to train the text-based system over the past few years will soon be offered new jobs, although it's not clear which roles they will be reassigned to.

Although availability of the service has been limited, it's been popular among users. Using AI algorithms as well as help from humans, it could complete an array of tasks.

For example, users could ask it to make plans and issue payments. Facebook explained that such capabilities will continue in M Suggestions, a separate service from the social media giant.

When Facebook launched the service two years ago, Facebook said it was a "beta" technology. However, it was originally keen to bring the service to more users.

The company quickly changed its stance, though. It never did expand the service, and after announcing that it would close, Facebook called the assistant an "experiment.

In a statement, the firm said: "Today we shared with the people who have access to our M closed beta project, first announced in August 2015, that January 19th is the last day the service will be available."

Facebook launched M with the aim of it competing with the likes of Apple's Siri, Amazon's Alexa and Google's Assistant. The social media network designed the system in a way so that it would improve over time.

"We launched this project to learn what people needed and expected of an assistant, and we learned a lot," added the firm.

"We're taking these useful insights to power other AI projects at Facebook. We continue to be very pleased with the performance of M suggestions in Messenger, powered by our learnings from this experiment."

Carwyn Edwards, a software engineer and systems architect at Bangor University, said he suspects that "their AI team has been redeployed to work on policy enforcement".

He added: "Voice and personal assistants are a tiny part of AI. The other possibility is that they have a partnership looming with another company with an assistant."

Image: Shutterstock

Featured Resources

Defeating ransomware with unified security from WatchGuard

How SMBs can defend against the onslaught of ransomware attacks

Free download

The IT expert’s guide to AI and content management

How artificial intelligence and machine learning could be critical to your business

Free download

The path to CX excellence

Four stages to thrive in the experience economy

Free download

Becoming an experience-based business

Your blueprint for a strong digital foundation

Free download

Most Popular

What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

8 Sep 2021
BT conducts 'world's first' trial of quantum-secure communications
Network & Internet

BT conducts 'world's first' trial of quantum-secure communications

13 Sep 2021
Google takes down map showing homes of 111,000 Guntrader customers
data breaches

Google takes down map showing homes of 111,000 Guntrader customers

2 Sep 2021