Apple customers outraged over ‘staingate’ fault

Thousands of MacBook users are reporting problems with the retina display

Macbook owners are up in arms over an apparent screen defect.

The problem, known as "staingate", seems to mainly affect MacBook Pros, which often are worth in excess of 1000.

Users say their notebooks' retina displays are being marred by "horrific stains", that appear with no obvious cause. These blemishes can manifest as streaks, spots or patches, both around the edges and in the center of the screen itself.

Advertisement - Article continues below

The issue has raised the ire of Apple customers, principally due to the cost of the devices. As the group's website states: "We already paid a lot of our hard earned money to have a defective laptop".

To make matters worse, the problem is classified by Apple as cosmetic damage, and therefore not covered by warranty. The group claims that repair costs can reach "around 800 USD/EUR with a three-month warranty".

The problem appears to be recurring, however, and users have reported stains returning in a matter of months after being repaired.

The Staingate website claims that it maintains a database of 3005 affected people, and the problem is drawing increasing attention. Whitfield Bryson & Mason, a US law firm, has contacted the group to investigate, presumably with regards to bringing a legal case against Apple.

Advertisement
Advertisement - Article continues below

The group isn't aiming for monetary restitution, however. According to their website, they simply want Apple to fix their MacBooks, demanding "a free repair program for all the Macbooks that are having this problem, without taking into consideration if it is under warranty or Apple Care".

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now
Advertisement

Recommended

Visit/mobile/mobile-phones/355761/apples-ios-135-update-targets-coronavirus-related-iphone-issues
Mobile Phones

Apple’s iOS 13.5 update targets coronavirus-related iPhone issues

22 May 2020
Visit/mobile/mobile-phones/355747/apple-reportedly-delaying-iphone-12-launch-until-october
Mobile Phones

Apple reportedly delaying iPhone 12 launch until October

21 May 2020
Visit/mobile/mobile-security/355702/fbi-and-justice-department-accuse-apple-of-stalling-terrorist-probe
mobile security

FBI and Justice Department accuse Apple of stalling terrorist probe

19 May 2020
Visit/laptops/31655/apple-macbook-pro-13in-2018-review
Laptops

Apple MacBook Pro 13in (2018) review: Perfection, redefined

18 May 2020

Most Popular

Visit/operating-systems/microsoft-windows/355812/microsoft-warns-against-installing-windows-10-may-2020
Microsoft Windows

Microsoft warns users not to install Windows 10's May update

28 May 2020
Visit/security/data-breaches/355777/easyjet-faces-class-action-lawsuit-over-data-breach
data breaches

EasyJet faces class-action lawsuit over data breach

26 May 2020
Visit/security/cyber-security/355797/microsoft-bans-trend-micros-rootkit-buster-from-windows-10
cyber security

Microsoft bans Trend Micro driver from Windows 10 for "cheating" hardware tests

27 May 2020