Windows Troubleshooting Platform 'is serving malware'

Troubleshooting service used as a pathway to con victims into downloading malware

Red skull and crossbones atop binary code

Hackers are abusing Windows Troubleshooting Platform (WTP) to trick users into downloading malware onto their computers.

WTP is a legitimate feature in Windows, intended for troubleshooting problems. However, researchers at Proofpoint have found a social engineering attack that uses this normally helpful service as a vector for infection.

In a blog post, the researchers said: "This attack is particularly effective since execution of WTP is not accompanied by a security warning and users have been conditioned to run the troubleshooter when it appears in Windows. In this case, though, running the troubleshooter leads to the installation of LatentBot, a well-documented modular bot used for surveillance, information stealing, and remote access."

The scam runs like this: The target victim receives an email with a file attachment that, when downloaded and opened, looks as if there is an issue with the computer's font set. The user is prompted to "double-click to auto detect charset", which, if followed, opens a real embedded, digitally signed DIAGCAB file - the extension for a Troubleshooting pack.

Once opened, this displays what Proofpoint calls a "convincingly realistic" download wizard (see below). If the user clicks "next" in this window, the malware payload is then downloaded and executed on the computer.

"This method of malware execution bypasses observation by many existing sandbox products because the malicious activity is carried out outside of the msdt.exe binary loading the .diagcab file," said Proofpoint.

"This continues the trend of malware authors seeking new sandbox evasion methods via COM-based non-standard execution flow; previous examples of these methods are WMI, Office Interoperability, Background Intelligent Transfer Service, and the Task Scheduler."

The method could, the researchers said, "fool even experienced users", due to how convincing it is and the fact it evades detection by many sandboxing techniques.

IT Pro has approached Microsoft for comment, but had received none at the time of publication.

Featured Resources

Unleashing the power of AI initiatives with the right infrastructure

What key infrastructure requirements are needed to implement AI effectively?

Download now

Achieve today. Plan tomorrow. Making the hybrid multi-cloud journey

A Veritas webinar on implementing a hybrid multi-cloud strategy

Download now

A buyer’s guide for cloud-based phone solutions

Finding the right phone system for your modern business

Download now

The workers' experience report

How technology can spark motivation, enhance productivity and strengthen security

Download now

Recommended

Your essential guide to internet security
Security

Your essential guide to internet security

27 Jan 2021
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

26 Jan 2021
Android malware vendor teams with marketer to promote new malware
malware

Android malware vendor teams with marketer to promote new malware

11 Jan 2021
Python-based malware steals Outlook files and browser credentials
malware

Python-based malware steals Outlook files and browser credentials

15 Dec 2020

Most Popular

WhatsApp could face €50 million GDPR fine
General Data Protection Regulation (GDPR)

WhatsApp could face €50 million GDPR fine

25 Jan 2021
How to move Windows 10 from your old hard drive to SSD
operating systems

How to move Windows 10 from your old hard drive to SSD

21 Jan 2021
What is a 502 bad gateway and how do you fix it?
web hosting

What is a 502 bad gateway and how do you fix it?

12 Jan 2021