Microsoft Teams enables users to appear offline
business communications

Microsoft Teams enables users to appear offline

Employees can use the Teams platform without co-worker distractions
30 Oct 2020
Instagram to extend livestreaming time limit to 4 hours
social media

Instagram to extend livestreaming time limit to 4 hours

Social media site will also soon support video archiving
28 Oct 2020
What is VoIP? How to choose the perfect system
A black headset lying on a desk with a phone receiver in the background
Network & Internet

What is VoIP? How to choose the perfect system

Here's what you should look for when picking an internet phone package
27 Oct 2020
Microsoft partners with Adobe and c3.ai to launch Salesforce rival
A businessman circling silhouettes with a red marker
customer relationship management (CRM)

Microsoft partners with Adobe and c3.ai to launch Salesforce rival

C3 AI CRM is touted as the next generation of CRM that can harness mountains of data to give unique insights
27 Oct 2020
BT ditches Yammer in favour of Facebook Workplace
A person holding a Samsung smartphone and selecting the option to download Facebook Worplace
digital transformation

BT ditches Yammer in favour of Facebook Workplace

The company has already seen three million reactions and 970,000 comments on the B2B communications platform
27 Oct 2020
Evolution of the marketer’s toolkit
marketing automationwhitepaper

Evolution of the marketer’s toolkit

Navigating the DMP and CDP landscape
26 Oct 2020
Facebook adds SMB hosting to WhatsApp for businesses
The WhatsApp Business app shown on an Android device on a desk surrounded by other items
Business strategy

Facebook adds SMB hosting to WhatsApp for businesses

SMBs will be able to use the firm’s infrastructure for free with Facebook Hosting Services when it launches
26 Oct 2020
CMS platforms succumb to KashmirBlack botnet as businesses rush online
Visual representation of an active botnet, with several black nodes connected with white strands
Security

CMS platforms succumb to KashmirBlack botnet as businesses rush online

Businesses warned to prioritise security as coronavirus forces many to ply their trade digitally
22 Oct 2020
Viasat launches VoIP designed for satellite internet
Voice over Internet Protocol (VoIP)

Viasat launches VoIP designed for satellite internet

The new satellite-based VoIP phone service offers significant cost savings over landline service
21 Oct 2020
Irish data regulator launches GDPR probe into Instagram
General Data Protection Regulation (GDPR)

Irish data regulator launches GDPR probe into Instagram

Investigation launched after 60 million children were given the option to switch to a public-facing business account
19 Oct 2020
Twitter pins global outage on unscheduled 'system change'
social media

Twitter pins global outage on unscheduled 'system change'

The brief outage heavily disrupted several of the firm's APIs including Enterprise Search and its Engagement API
16 Oct 2020
Google will start killing off Hangouts in 2021
Mobile interfaces for Google Hangouts, Gmail and Google Chat
business communications

Google will start killing off Hangouts in 2021

The tech giant will gradually migrate users to its free standalone Chat service early next year
16 Oct 2020
New chatbot and nano influencer services help online sellers
The chat agency logo
social media marketing

New chatbot and nano influencer services help online sellers

Online sellers will be able to grow brand awareness, boost buying frequency and build brand loyalty
15 Oct 2020
How to be a great motivator
business communicationswhitepaper

How to be a great motivator

Sample our exclusive Business Briefing content
15 Oct 2020
New York finance watchdog says Twitter hack proves social media should be regulated
Twitter logo with security pictures
Security

New York finance watchdog says Twitter hack proves social media should be regulated

The New York State Department of Financial Services says social media firms have too much responsibility with little government oversight
15 Oct 2020
French and Dutch officials back EU's plans to break up Big Tech
A series of European Union flags on show in front of a huge office building and a blue sky
Policy & legislation

French and Dutch officials back EU's plans to break up Big Tech

A joint proposal adds weight to EU's own plans to curb the industry’s growing anti-competitive influence
15 Oct 2020
Facebook donates £1 million to support Bletchley Park’s survival
programming

Facebook donates £1 million to support Bletchley Park’s survival

The donation mitigates some of the worst consequences of a severe revenue shortfall projected for 2020
13 Oct 2020
BT adds Zoom to digital workplace portfolio
video conferencing

BT adds Zoom to digital workplace portfolio

The company becomes the first to offer a fully-managed Zoom Meetings service
13 Oct 2020
Twilio acquires CRM startup Segment for £2.45 billion
The red Twilio logo on an iPhone screen that's sat on top of a MacBook keyboard
mergers and acquisitions

Twilio acquires CRM startup Segment for £2.45 billion

The company says the deal will help it to achieve its vision of becoming the world’s leading customer engagement platform
12 Oct 2020
Five Eyes nations demand encryption 'backdoors' by-design
encryption

Five Eyes nations demand encryption 'backdoors' by-design

Tech companies are being urged to implement encryption-bypassing systems into their services by default
12 Oct 2020
What is CRM documentation?
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
9 Oct 2020
Slack plots 'enterprise-grade' security updates for Slack Connect
Slack's new external direct messaging service
collaboration

Slack plots 'enterprise-grade' security updates for Slack Connect

Slack also announced that users will soon be able to message users from other organisations directly
8 Oct 2020
Q&A: CEO Stefan Walther on the benefits of ‘Hosted by 3CX’
Advertisement Feature

Q&A: CEO Stefan Walther on the benefits of ‘Hosted by 3CX’

3CX Phone System v16 continues to evolve and improve with its newest update
6 Oct 2020