Marketing & comms

CRM investment drives the wider success roles of sales and customer experience

Move your comms to the cloud and ditch your physical PBX box

The company's own product manager is concerned the move could encourage the spread of disinformation

Companies are desperate to avoid the sanctions for failing to remove content but admit some oversight is needed

New guidelines might not cover the misleading viral video of Nancy Pelosi

Search is Google’s heart, but the algorithms that run it are clearly struggling to keep up with the web

Tech giant's advertising practices labelled "brutal and unjustified" by French competition authority

Learn how MAS is the perfect use of your cloud deployment

Facebook and Google are too dominant in the digital advertising sector, according to the CMA

CRM software can be transformative, but employees need the resources to get the best out of it

Why do so many businesses prefer the postbox to the inbox?

Twitter is freeing up dormant accounts, with hugely valuable handles available to the fastest fingers

One solicitor, one futurist and one adtech specialist join forces to answer two questions that will rumble through the next decade

Deepfakes and misleading information will be explicitly banned, while ad targeting will be restricted

Jimmy Wales has high hopes for WT:Social, but it's going to take a miracle for it to work

CEO Evan Spiegel encourages political participation without misinformation

Financial losses are heightened during periods of peak customer demand

CEO says AI-based micro-targeting and misinformation are threats to civil discourse