Apple's block on activity tracking to arrive 'early spring'
A hand holding an iPhone which displays a Facebook app notification requesting permission from users to track their activity across other apps
privacy

Apple's block on activity tracking to arrive 'early spring'

Both Facebook and Google have warned the move would result in lost revenues
28 Jan 2021
Why digital experience is vital for success
Smiling man looks at laptop with a shopping cart and other symbols floating in the air
customer experience (CX)

Why digital experience is vital for success

We take a closer look at customer expectations in a changing business landscape
27 Jan 2021
Cloud communications - what is it and why do you need it?
Wires running into a cloud to illustrate cloud communication
software as a service (SaaS)

Cloud communications - what is it and why do you need it?

From UCaaS to plain old VoIP, here are some of the cloud communications options available to you
26 Jan 2021
What is CRM documentation?
An graphic representing CRM
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
22 Jan 2021
BT faces £600m class-action lawsuit for 'overcharging'
The facade of BT corporate office in London, UK
Policy & legislation

BT faces £600m class-action lawsuit for 'overcharging'

The telecoms giant is accused of failing to compensate customers who were overcharged for landlines between 2009 and 2017
18 Jan 2021
WhatsApp delays controversial privacy update for businesses
Someone holding a smartphone with the WhatsApp logo displayed on screen
privacy

WhatsApp delays controversial privacy update for businesses

Users were asked to share data with WhatsApp’s parent company Facebook in order to continue using the service
18 Jan 2021
Should IT departments call time on WhatsApp?
Privacy settings on WhatsApp which uses end-to-end encryption
communications

Should IT departments call time on WhatsApp?

For many, it's their go-to messaging app for business and social contacts, but recent privacy changes could put an end to that
15 Jan 2021
Evaluate your order-to-cash process
How to evaluate your order-to-cash process - whitepaper from HighRadiuswhitepaper
Whitepaper

Evaluate your order-to-cash process

15 recommended metrics to benchmark your O2C operations
13 Jan 2021
Big tech companies put political donations on hold following Capitol riots
Capitol building with smoke surrounding it and rioters on it
Business strategy

Big tech companies put political donations on hold following Capitol riots

Microsoft, Amazon, and Google among tech giants suspending political contributions
12 Jan 2021
Parler suffers data leak before being taken offline
Parler and Twitter app logos on a screen
social media

Parler suffers data leak before being taken offline

Hackers could combine leaked data with phishing emails to exploit users
12 Jan 2021
IBM buys Salesforce consultancy firm 7Summits
A glass building with the IBM logo displayed on the window
digital transformation

IBM buys Salesforce consultancy firm 7Summits

The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
FCC won't review Section 230 before Biden takes over
Ajit Pai sitting at a desk
Policy & legislation

FCC won't review Section 230 before Biden takes over

Election result leaves no time for rulemaking, says Commission chair
11 Jan 2021
Email is killing productivity, new research finds
Person checking email inbox while sitting at a desk
business communications

Email is killing productivity, new research finds

UK-based employees spend almost a full working day each week managing their inboxes
11 Jan 2021
Moving beyond E-signature
How to elevate the digital customer experience whitepaper
Whitepaper

Moving beyond E-signature

How to elevate the digital customer experience
6 Jan 2021
Building a digital experience dream team
How to build the best digital experience team - whitepaper from Sitecorewhitepaper
Whitepaper

Building a digital experience dream team

Transforming work in times of change
6 Jan 2021
How to create 1:1 customer experiences at scale
How to create 1:1 customer experiences - whitepaper from Sitecorewhitepaper
Whitepaper

How to create 1:1 customer experiences at scale

Meet the technology capable of delivering the personalisation your customers crave
6 Jan 2021
Slack starts 2021 with a major outage
Slack announcing its public offering in New York
business communications

Slack starts 2021 with a major outage

Users of the business communications platform are currently unable to send or receive messages
4 Jan 2021
The total economic impact of Slack for technical teams
The benefits of Slack for technical teams - whitepaperwhitepaper
Whitepaper

The total economic impact of Slack for technical teams

Cost savings and business benefits enabled by Slack
4 Jan 2021
Navigating the disruption of work
How to navigate work disruption - workplace culture - remote workingwhitepaper
Whitepaper

Navigating the disruption of work

The five major accelerations happening right now
18 Dec 2020
Choosing a collaboration platform
How to choose a collaboration platformwhitepaper
Whitepaper

Choosing a collaboration platform

Eight questions every IT leader should ask
18 Dec 2020
Google accused of colluding with Facebook over advertising auctions
An iPhone displaying Google and Facebook app icons on its home screen
Data & insights

Google accused of colluding with Facebook over advertising auctions

The deal was designed to "kill competition" within the market, a multi-state lawsuit claims
17 Dec 2020
Facebook will move UK users' data to the US post-Brexit
Facebook's Irish headquarters at 4-5 Grand Canal Square in Dublin
General Data Protection Regulation (GDPR)

Facebook will move UK users' data to the US post-Brexit

The move raises concerns as the US has much weaker data protection laws than across the EU
16 Dec 2020
UK tech startups to watch in 2021
Startups
startups

UK tech startups to watch in 2021

Fintech, AI, robotic arms, and a Gmail plugin make up IT Pro's list of small businesses to watch
15 Dec 2020