What is CRM documentation?
An graphic representing CRM
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
16 Apr 2021
Facebook achieves its goal of 100% green energy
Solar panels with wind turbines in the background
social media

Facebook achieves its goal of 100% green energy

Now it’s focusing on a net-zero supply chain by 2030
15 Apr 2021
Irish data watchdog to investigate Facebook data leak
Facebook's Irish headquarters at 4-5 Grand Canal Square in Dublin
data protection

Irish data watchdog to investigate Facebook data leak

The regulator believes that Facebook may have infringed ‘one or more’ GDPR provisions following apparent leak of 533 million user records
15 Apr 2021
Toshiba CEO resigns ahead of reported buyout
Toshiba Satellite Radius 12
mergers and acquisitions

Toshiba CEO resigns ahead of reported buyout

The former CEO had been an employee of the company looking to take over Toshiba which has worried investors
14 Apr 2021
YouTube growth spikes as most other social media sites stagnate
YouTube on a smartphone
social media

YouTube growth spikes as most other social media sites stagnate

Reddit joins YouTube as a fast grower, albeit on a smaller level
8 Apr 2021
Hackers are using fake messages to break into WhatsApp accounts
WhatsApp chat on a smartphone screen
instant messaging (IM)

Hackers are using fake messages to break into WhatsApp accounts

Hackers are posing as friends to gain users' trust
8 Apr 2021
Unlocking collaboration: Making software work better together
How to improve collaboration and agility with the right tech - whitepaper from Slackwhitepaper
Whitepaper

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech
8 Apr 2021
Toshiba receives £14.5 billion takeover bid
Toshiba laptop
mergers and acquisitions

Toshiba receives £14.5 billion takeover bid

The offer comes from CVC Capital Partners, which has an office in London and its official headquarters in Luxembourg
7 Apr 2021
UK launches digital watchdog to clamp down on big tech dominance
Google, Amazon, Facebook and Apple apps on a smartphone display
Policy & legislation

UK launches digital watchdog to clamp down on big tech dominance

The Digital Markets Unit is charged with drawing up codes of conduct for competition and will operate without statutory powers at first
7 Apr 2021
Supreme Court justice targets social media
US supreme court building
Policy & legislation

Supreme Court justice targets social media

Clarence Thomas calls for Facebook, Twitter, and Google to be regulated
6 Apr 2021
How to be an MSP: Seven steps to success
How to be an MSP: Seven steps to success - whitepaper from Dattowhitepaper
Whitepaper

How to be an MSP: Seven steps to success

Building your business from the ground up
6 Apr 2021
North Korean hackers target security researchers with fake social media accounts
N. Korean flag with code
hacking

North Korean hackers target security researchers with fake social media accounts

Cyber spies also set up fake Turkish security website to entice victims
1 Apr 2021
The total economic impact of Slack for technical teams
The benefits of Slack for technical teams - whitepaperwhitepaper
Whitepaper

The total economic impact of Slack for technical teams

Cost savings and business benefits enabled by Slack
1 Apr 2021
Choosing a collaboration platform
How to choose a collaboration platformwhitepaper
Whitepaper

Choosing a collaboration platform

Eight questions every IT leader should ask
1 Apr 2021
LinkedIn tackles UK’s soaring unemployment with a suite of new features
Man holding coffee cup applying for a job on the internet using a laptop
Careers & training

LinkedIn tackles UK’s soaring unemployment with a suite of new features

New tools include a Career Coach that helps applicants better understand their goals and skills
1 Apr 2021
Infosys and LivePerson partner on conversational AI
Infosys logo on a white background
artificial intelligence (AI)

Infosys and LivePerson partner on conversational AI

The partnership offers new messaging experiences for brands’ customers and employees
31 Mar 2021
UK gov threatened with legal action over WhatsApp use
The prime minister Boris Johnson looking downward
business communications

UK gov threatened with legal action over WhatsApp use

Non-profit groups warn that policies discussed over "deletable" messages could lead to a historic "black hole"
30 Mar 2021
Roadmap 2021: What’s coming from 3CX
A women sits at her desk on a video call
Advertisement Feature

Roadmap 2021: What’s coming from 3CX

3CX has a clear vision for a connected 2021: to simplify the experience for customers and your staff. Here, we provide a glimpse at what 3CX v18 will …
30 Mar 2021
Slack abandons external message invites over harassment concerns
Slack's new external direct messaging service
business communications

Slack abandons external message invites over harassment concerns

New tool could be used to send bulk malicious messages to external users
25 Mar 2021
Ikea-owner invests £12m in London-based startup what3words
Ingka invests in What3Words
Business operations

Ikea-owner invests £12m in London-based startup what3words

The investor says the startup's location technology could be used for drone deliveries and autonomous vehicles
25 Mar 2021
Microsoft in talks to buy Discord for $10 billion
The mobile app for communication platform Discord
mergers and acquisitions

Microsoft in talks to buy Discord for $10 billion

The communications platform is reportedly already in talks with a buyer, thought to be the tech giant
23 Mar 2021
The present and the future of higher education IT
The present and the future of higher education IT - whitepaper from Citrixwhitepaper
Whitepaper

The present and the future of higher education IT

Exploring IT’s vital role during the pandemic and how they can help shape the university of tomorrow
22 Mar 2021
Four steps to field service excellence
Four steps to field service excellencewhitepaper
Whitepaper

Four steps to field service excellence

How to thrive in the experience economy
22 Mar 2021