Marketing & comms
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- ad blockers
- business communications
- communications
- content management system (CMS)
- content marketing
- customer experience (CX)
- customer journey mapping
- customer relationship management (CRM)
- digital marketing
- e commerce
- email marketing
- facebook at work
- instant messaging (IM)
- marketing automation
- QR codes
- search engine optimization (SEO)
- social media
- social media marketing
- unified communications (UC)
- Voice over Internet Protocol (VoIP)
Apple's block on activity tracking to arrive 'early spring'
Apple's block on activity tracking to arrive 'early spring'
Both Facebook and Google have warned the move would result in lost revenues
28 Jan 2021
Why digital experience is vital for success
Why digital experience is vital for success
We take a closer look at customer expectations in a changing business landscape
27 Jan 2021
Cloud communications - what is it and why do you need it?
Cloud communications - what is it and why do you need it?
From UCaaS to plain old VoIP, here are some of the cloud communications options available to you
26 Jan 2021
What is CRM documentation?
What is CRM documentation?
CRM software can be transformative, but employees need the resources to get the best out of it
22 Jan 2021
BT faces £600m class-action lawsuit for 'overcharging'
BT faces £600m class-action lawsuit for 'overcharging'
The telecoms giant is accused of failing to compensate customers who were overcharged for landlines between 2009 and 2017
18 Jan 2021
WhatsApp delays controversial privacy update for businesses
WhatsApp delays controversial privacy update for businesses
Users were asked to share data with WhatsApp’s parent company Facebook in order to continue using the service
18 Jan 2021
Should IT departments call time on WhatsApp?
Should IT departments call time on WhatsApp?
For many, it's their go-to messaging app for business and social contacts, but recent privacy changes could put an end to that
15 Jan 2021
Evaluate your order-to-cash process
Evaluate your order-to-cash process
15 recommended metrics to benchmark your O2C operations
13 Jan 2021
Big tech companies put political donations on hold following Capitol riots
Big tech companies put political donations on hold following Capitol riots
Microsoft, Amazon, and Google among tech giants suspending political contributions
12 Jan 2021
Parler suffers data leak before being taken offline
Parler suffers data leak before being taken offline
Hackers could combine leaked data with phishing emails to exploit users
12 Jan 2021
IBM buys Salesforce consultancy firm 7Summits
IBM buys Salesforce consultancy firm 7Summits
The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
FCC won't review Section 230 before Biden takes over
FCC won't review Section 230 before Biden takes over
Election result leaves no time for rulemaking, says Commission chair
11 Jan 2021
Email is killing productivity, new research finds
Email is killing productivity, new research finds
UK-based employees spend almost a full working day each week managing their inboxes
11 Jan 2021
Moving beyond E-signature
Moving beyond E-signature
How to elevate the digital customer experience
6 Jan 2021
Building a digital experience dream team
Building a digital experience dream team
Transforming work in times of change
6 Jan 2021
How to create 1:1 customer experiences at scale
How to create 1:1 customer experiences at scale
Meet the technology capable of delivering the personalisation your customers crave
6 Jan 2021
Slack starts 2021 with a major outage
Slack starts 2021 with a major outage
Users of the business communications platform are currently unable to send or receive messages
4 Jan 2021
The total economic impact of Slack for technical teams
The total economic impact of Slack for technical teams
Cost savings and business benefits enabled by Slack
4 Jan 2021
Navigating the disruption of work
Navigating the disruption of work
The five major accelerations happening right now
18 Dec 2020
Choosing a collaboration platform
Choosing a collaboration platform
Eight questions every IT leader should ask
18 Dec 2020
Google accused of colluding with Facebook over advertising auctions
Google accused of colluding with Facebook over advertising auctions
The deal was designed to "kill competition" within the market, a multi-state lawsuit claims
17 Dec 2020
Facebook will move UK users' data to the US post-Brexit
Facebook will move UK users' data to the US post-Brexit
The move raises concerns as the US has much weaker data protection laws than across the EU
16 Dec 2020
UK tech startups to watch in 2021
UK tech startups to watch in 2021
Fintech, AI, robotic arms, and a Gmail plugin make up IT Pro's list of small businesses to watch
15 Dec 2020