IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

The four stages to thrive in the experience economy - whitepaper from Oracle
whitepaper
Oracle logo

DOWNLOAD NOW

According to research by PwC, 73% of consumers say a good experience is key to influencing their brand loyalties. In an Oracle survey, 77% of respondents said bad customer experiences diminish their quality of life. Welcome to the experience economy - the new reality that drives all facets of the relationship between brands and consumers today. 

In the experience economy, the customer is the innovator, not the brand. And they expect personalised experiences at every step, as well as quick reaction times that don’t keep them waiting. 

Download this guide to achieve excellence and give your customers the service they expect. 

Fill out the form below to access the free resource.

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

13 May 2022
Preparing for the 3G sunset
Network & Internet

Preparing for the 3G sunset

18 May 2022
(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security
Careers & training

(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security

17 May 2022
Samsung Galaxy S22 Ultra review: A noteworthy flagship
Mobile Phones

Samsung Galaxy S22 Ultra review: A noteworthy flagship

18 May 2022