Customer service vs. customer experience
Three steps to modern customer experience
Customer service teams are on the front lines when it comes to delivering a winning customer experience. But what is a winning customer experience?
Whether it’s answering common questions, trying to make something right for a frustrated customer, or resolving an issue that has spun out of control—it’s important that customer service strategies, technologies and teams deliver on high expectations.
Download this three-step guide and learn how to support the critical role service plays in your CX strategy.