Twitter pins global outage on unscheduled 'system change'

The brief outage heavily disrupted several of the firm's APIs including Enterprise Search and its Engagement API

Twitter is blaming a global outage that knocked its entire social media platform offline for several hours on Thursday evening on irregularities with some of its application programming interfaces (APIs).

A planned system change caused Twitter to be down for many users from approximately 10:30pm BST, with the full outage lasting an hour and a half, the company confirmed through its health status page. The incident was not caused by a breach or an external security threat.

Disruption, however, continued well into Friday morning, with an investigation finding several Twitter APIs, including Enterprise Search, Insights Track and the Engagement API, were also disrupted during the outage. Services continued to suffer from some degree of disruption for several hours, with services only recovering in full at 5:13am BST.

“Twitter has been down for many of you and we’re working to get it back up and running for everyone. We had some trouble with our internal systems and don’t have any evidence of a security breach or hack,” the company confirmed just after midnight.

“The outage was caused by a system change initiated earlier then planned [sic], affecting most of our servers. We’re working hard to bring Twitter back to normal and expect things to be fully resolved in 1-2 hours. We appreciate your patience.”

Related Resource

Reducing MTTR the right way

Best practices for fast incident resolution

Download now

There are no details as to what the nature of this inadvertent change to Twitter’s systems was. The incident, however, struck a day after the company was embroiled in something of a scandal surrounding the suppression of an article published in the New York Post about the son of US presidential candidate Joe Biden, Hunter.

Twitter had initially decided to block the article in part due to an internal policy of not sharing what might be construed as hacked material. Following backlash, however, the company changed course, according to the New York Times and decided to water down its policy and only block material shared directly by hackers, not third-parties such as newspapers.

Featured Resources

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Evaluate your order-to-cash process

15 recommended metrics to benchmark your O2C operations

Download now

AI 360: Hold, fold, or double down?

How AI can benefit your business

Download now

Getting started with Azure Red Hat OpenShift

A developer’s guide to improving application building and deployment capabilities

Download now

Recommended

Parler suffers data leak before being taken offline
social media

Parler suffers data leak before being taken offline

12 Jan 2021
Trump's TikTok ban hits another roadblock
social media

Trump's TikTok ban hits another roadblock

9 Dec 2020
People can’t resist opening LinkedIn phishing emails
Security

People can’t resist opening LinkedIn phishing emails

16 Nov 2020
Snapchat now allows you to display subscriber numbers
social media

Snapchat now allows you to display subscriber numbers

4 Nov 2020

Most Popular

School laptops sent by government arrive loaded with malware
malware

School laptops sent by government arrive loaded with malware

21 Jan 2021
How to move Windows 10 from your old hard drive to SSD
operating systems

How to move Windows 10 from your old hard drive to SSD

21 Jan 2021
How to recover deleted emails in Gmail
email delivery

How to recover deleted emails in Gmail

6 Jan 2021