Amazon to shut down Prime Now quick delivery app
Amazon Prime Now paper grocery bags lined up on a counter
e commerce

Amazon to shut down Prime Now quick delivery app

The service will be killed off by the end of the year, with its 'fast delivery' options added to Amazon's main app and website
21 May 2021
Ocado to create 100 new tech jobs in the UK
Ocado delivery truck on residential street in west London
Careers & training

Ocado to create 100 new tech jobs in the UK

The grocery e-tailer is recruiting software engineers, product managers, technicians, and testers for its Welwyn Garden City campus
18 May 2021
Microsoft Teams moves beyond the workplace
Zoomed-in view of the Microsoft Teams logo as seen on the display of a smartphone
video conferencing

Microsoft Teams moves beyond the workplace

A personal version of the video conferencing platform offers free all-day video calls
17 May 2021
Are you failing to deliver a single view of the customer?
Are you failing to deliver a single view of the customer? - person surrounded by icons - whitepaper from Crederawhitepaper
Whitepaper

Are you failing to deliver a single view of the customer?

Ensure 'connectedness' across four business areas to achieve personalisation
17 May 2021
Social media firms face fines and shutdowns under draft UK law
A number of social media apps as seen on a smartphone display, including Facebook, Twitter and Instagram
Policy & legislation

Social media firms face fines and shutdowns under draft UK law

The Online Safety Bill introduces GDPR-style fines and threatens criminal charges against social media executives
12 May 2021
Salesforce wins Disney Studios contract to overhaul digital workflows
A smartphone with Disney+ and popcorn
customer relationship management (CRM)

Salesforce wins Disney Studios contract to overhaul digital workflows

Disney's StudioLAB will use the CRM giant's technology to improve content workflows and inform decision making
7 May 2021
How to build a VoIP system on a budget
A graphic of a laptop, desktop, tablet and smartphone all showing an incoming VoIP call
Voice over Internet Protocol (VoIP)

How to build a VoIP system on a budget

Small businesses are often wary of investing in big infrastructure projects, but switching to VoIP can be affordable and easy
6 May 2021
My journey from Mumbai to Mars
Mars mini chocolates in a bowl
Careers & training

My journey from Mumbai to Mars

Dr Anjali Subburaj, digital commerce chief architect at Mars, speaks to IT Pro 20/20 about standing firm in what can be an intimidating industry
6 May 2021
Facebook Workplace hits 7 million paid subscribers
Facebook Workplace on a tablet
business communications

Facebook Workplace hits 7 million paid subscribers

The social network's enterprise comms platform still lags behind the likes of Microsoft Teams and Slack
5 May 2021
Sony inks integration deal with chat app Discord
The Discord application displayed on a laptop
mergers and acquisitions

Sony inks integration deal with chat app Discord

The partnership follows rumours of a collapsed takeover deal with Microsoft
4 May 2021
Basecamp loses a third of its staff over internal freedom of speech row
Basecamp screen on  smartphone
Policy & legislation

Basecamp loses a third of its staff over internal freedom of speech row

Many senior staffers quit after founders ban political discussions on the work platform
3 May 2021
What is Section 230 and why does it matter?
Section 230 on a flag under a microscope
Policy & legislation

What is Section 230 and why does it matter?

Revoking the law could have unpredictable and far-reaching consequences
30 Apr 2021
The complete guide to changing your phone system provider
How to change your phone system provider - whitepaper from Aircallwhitepaper
Whitepaper

The complete guide to changing your phone system provider

Optimise your phone system for better business results
30 Apr 2021
Five top tips for optimising your web forms
Person typing into a multi-page web form on a laptop - how to optimise web forms
customer experience (CX)

Five top tips for optimising your web forms

Web form best practices for business growth and great customer experience
27 Apr 2021
4chan founder Chris Poole leaves Google
A Google kitchen area at one of its offices
Careers & training

4chan founder Chris Poole leaves Google

Poole, who founded 4chan at 15, was a controversial hire back in early 2016
23 Apr 2021
Why customer experience is a top opportunity for growth
A man looks at his tablet with a happy expression
customer experience (CX)

Why customer experience is a top opportunity for growth

To achieve CX objectives in 2021, the right mix of technology and personnel must be in place
20 Apr 2021
Next generation CX
A happy woman holding a device surrounded by a cloud of icons indicating good customer experience
customer experience (CX)

Next generation CX

Post-COVID, consumers will demand integrated experience from every business. How will these new experiences be built and delivered?
20 Apr 2021
What is CRM documentation?
An graphic representing CRM
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
16 Apr 2021
Facebook achieves its goal of 100% green energy
Solar panels with wind turbines in the background
social media

Facebook achieves its goal of 100% green energy

Now it’s focusing on a net-zero supply chain by 2030
15 Apr 2021
Irish data watchdog to investigate Facebook data leak
Facebook's Irish headquarters at 4-5 Grand Canal Square in Dublin
data protection

Irish data watchdog to investigate Facebook data leak

The regulator believes that Facebook may have infringed ‘one or more’ GDPR provisions following apparent leak of 533 million user records
15 Apr 2021
Toshiba CEO resigns ahead of reported buyout
Toshiba Satellite Radius 12
mergers and acquisitions

Toshiba CEO resigns ahead of reported buyout

The former CEO had been an employee of the company looking to take over Toshiba which has worried investors
14 Apr 2021
YouTube growth spikes as most other social media sites stagnate
YouTube on a smartphone
social media

YouTube growth spikes as most other social media sites stagnate

Reddit joins YouTube as a fast grower, albeit on a smaller level
8 Apr 2021
Hackers are using fake messages to break into WhatsApp accounts
WhatsApp chat on a smartphone screen
instant messaging (IM)

Hackers are using fake messages to break into WhatsApp accounts

Hackers are posing as friends to gain users' trust
8 Apr 2021
Unlocking collaboration: Making software work better together
How to improve collaboration and agility with the right tech - whitepaper from Slackwhitepaper
Whitepaper

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech
8 Apr 2021