Marketing & comms

To achieve CX objectives in 2021, the right mix of technology and personnel must be in place

The incoming iOS 14 update means Facebook could record revenue losses of as much as $5 billion

Organizations can also launch NICE’s cloud-ready NTR-X compliance tool on premises

Both Facebook and Google have warned the move would result in lost revenues

We take a closer look at customer expectations in a changing business landscape

From UCaaS to plain old VoIP, here are some of the cloud communications options available to you

CRM software can be transformative, but employees need the resources to get the best out of it

The telecoms giant is accused of failing to compensate customers who were overcharged for landlines between 2009 and 2017

Users were asked to share data with WhatsApp’s parent company Facebook in order to continue using the service

For many, it's their go-to messaging app for business and social contacts, but recent privacy changes could put an end to that

Microsoft, Amazon, and Google among tech giants suspending political contributions

Hackers could combine leaked data with phishing emails to exploit users

The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI

Election result leaves no time for rulemaking, says Commission chair

UK-based employees spend almost a full working day each week managing their inboxes

Users of the business communications platform are currently unable to send or receive messages