TikTok under fire over potential GDPR violations
Hands holding a smartphone displaying TikTok logo with laptop in background
General Data Protection Regulation (GDPR)

TikTok under fire over potential GDPR violations

The BEUC is urging the European Commission to urgently investigate the app's "unclear" data collection practices
16 Feb 2021
Fintech firm Adyen dismisses Bitcoin as a payment method
Website for the online payment platform Adyen
cryptocurrencies

Fintech firm Adyen dismisses Bitcoin as a payment method

Cryptocurrency is too volatile and of little interest to online payment merchants, the firm's CEO suggests
12 Feb 2021
Microsoft's Surface Duo lands in the UK next week
Microsoft's Surface Duo on top of a pile of books
Mobile Phones

Microsoft's Surface Duo lands in the UK next week

The foldable smartphone will available from 18 February for £1,349
11 Feb 2021
Microsoft's interest in Pinterest falls flat
The Pinterest app on a smartphone
mergers and acquisitions

Microsoft's interest in Pinterest falls flat

The tech giant is thought to be in the market for 'active online communities' to add to its cloud portfolio
11 Feb 2021
Social media firms clamp down on hacked accounts
A hacker with Instagram's logo reflected in his glasses
hacking

Social media firms clamp down on hacked accounts

Instagram, Twitter and TikTok are targeting usernames harvested by the OGUsers community
5 Feb 2021
Twitter shifts offline analytics workloads to Google Cloud
Paper cut Twitter icon on wooden stick on blue sky background
cloud computing

Twitter shifts offline analytics workloads to Google Cloud

The platform hopes to process trillions of data points to gain insights much quicker
5 Feb 2021
Why customer experience is a top opportunity for growth
A man looks at his tablet with a happy expression
customer experience (CX)

Why customer experience is a top opportunity for growth

To achieve CX objectives in 2021, the right mix of technology and personnel must be in place
3 Feb 2021
Personalisation demystified
How to enchant your customers by going from good to great - whitepaper from IBMwhitepaper
Whitepaper

Personalisation demystified

Enchant your customers by going from good to great
2 Feb 2021
From customer experience to enterprise experience
How to improve customer experience - whitepaper from IBMwhitepaper
Whitepaper

From customer experience to enterprise experience

Six leading steps to activate your CX North Star
2 Feb 2021
Facebook escalates Apple feud with own privacy pop-ups
An anonymous mobile phone user using their device in a darkened room
privacy

Facebook escalates Apple feud with own privacy pop-ups

The incoming iOS 14 update means Facebook could record revenue losses of as much as $5 billion
2 Feb 2021
NICE unveils cloud-based compliance solution for trade recording management
Man in a suit on the phone at his desk
business communications

NICE unveils cloud-based compliance solution for trade recording management

Organizations can also launch NICE’s cloud-ready NTR-X compliance tool on premises
1 Feb 2021
Apple's block on activity tracking to arrive 'early spring'
A hand holding an iPhone which displays a Facebook app notification requesting permission from users to track their activity across other apps
privacy

Apple's block on activity tracking to arrive 'early spring'

Both Facebook and Google have warned the move would result in lost revenues
28 Jan 2021
Why digital experience is vital for success
Smiling man looks at laptop with a shopping cart and other symbols floating in the air
customer experience (CX)

Why digital experience is vital for success

We take a closer look at customer expectations in a changing business landscape
27 Jan 2021
Cloud communications - what is it and why do you need it?
Wires running into a cloud to illustrate cloud communication
software as a service (SaaS)

Cloud communications - what is it and why do you need it?

From UCaaS to plain old VoIP, here are some of the cloud communications options available to you
26 Jan 2021
What is CRM documentation?
An graphic representing CRM
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
22 Jan 2021
BT faces £600m class-action lawsuit for 'overcharging'
The facade of BT corporate office in London, UK
Policy & legislation

BT faces £600m class-action lawsuit for 'overcharging'

The telecoms giant is accused of failing to compensate customers who were overcharged for landlines between 2009 and 2017
18 Jan 2021
WhatsApp delays controversial privacy update for businesses
Someone holding a smartphone with the WhatsApp logo displayed on screen
privacy

WhatsApp delays controversial privacy update for businesses

Users were asked to share data with WhatsApp’s parent company Facebook in order to continue using the service
18 Jan 2021
Should IT departments call time on WhatsApp?
Privacy settings on WhatsApp which uses end-to-end encryption
communications

Should IT departments call time on WhatsApp?

For many, it's their go-to messaging app for business and social contacts, but recent privacy changes could put an end to that
15 Jan 2021
Evaluate your order-to-cash process
How to evaluate your order-to-cash process - whitepaper from HighRadiuswhitepaper
Whitepaper

Evaluate your order-to-cash process

15 recommended metrics to benchmark your O2C operations
13 Jan 2021
Big tech companies put political donations on hold following Capitol riots
Capitol building with smoke surrounding it and rioters on it
Business strategy

Big tech companies put political donations on hold following Capitol riots

Microsoft, Amazon, and Google among tech giants suspending political contributions
12 Jan 2021
Parler suffers data leak before being taken offline
Parler and Twitter app logos on a screen
social media

Parler suffers data leak before being taken offline

Hackers could combine leaked data with phishing emails to exploit users
12 Jan 2021
IBM buys Salesforce consultancy firm 7Summits
A glass building with the IBM logo displayed on the window
digital transformation

IBM buys Salesforce consultancy firm 7Summits

The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
FCC won't review Section 230 before Biden takes over
Ajit Pai sitting at a desk
Policy & legislation

FCC won't review Section 230 before Biden takes over

Election result leaves no time for rulemaking, says Commission chair
11 Jan 2021
Email is killing productivity, new research finds
Person checking email inbox while sitting at a desk
business communications

Email is killing productivity, new research finds

UK-based employees spend almost a full working day each week managing their inboxes
11 Jan 2021