Apple and Microsoft working to fix iCloud bug on Windows

Users are reporting problems with the latest version of iCloud not working on the Windows 10 October update

iCloud on Windows

Apple has identified an incompatibility issue with iCloud and the latest update to Windows 10 and is now working with Microsoft to resolve the issue.

The iCloud app on Windows allows a user to open mail, share photos and see calendar events from the Apple operating system over a Windows PC or laptop.

When installing the latest version of iCloud (version 7.7.0.27) after updating to the Windows 10 October 2018 build, users have been reporting an error message that says that iCloud for Windows requires Windows 7, Windows 8, or Windows 10 on the earlier April update.

Many users that had the iCloud app already installed have reported problems updating or synching shared albums after updating to Windows 10 version 1809.

Advertisement
Advertisement - Article continues below

Microsoft said its next step is working with Apple to provide a compatible version of iCloud for Windows 10, version 1809 in an upcoming release.

"Users who attempt to install iCloud for Windows (version 7.7.0.27) on Windows 10, version 1809 will see a message stating that this version of iCloud for Windows isn't supported, and the installation will fail," it said on its support page.

"To ensure a seamless experience, Microsoft is blocking devices with iCloud for Windows (version 7.7.0.27) software installed from being offered Window 10, version 1809 until this issue has been resolved."

Redmond is now blocking users with iCloud already installed and recommending that users do not attempt to manually update using the Update Now button or the Media Creation Tool from the Microsoft software download website until this issue is resolved.

Featured Resources

The essential guide to cloud-based backup and disaster recovery

Support business continuity by building a holistic emergency plan

Download now

Trends in modern data protection

A comprehensive view of the data protection landscape

Download now

How do vulnerabilities get into software?

90% of security incidents result from exploits against defects in software

Download now

Delivering the future of work - now

The CIO’s guide to building the unified digital workspace for today’s hybrid and multi-cloud strategies.

Download now
Advertisement

Most Popular

Visit/cloud/microsoft-azure/354230/microsoft-not-amazon-is-going-to-win-the-cloud-wars
Microsoft Azure

Microsoft, not Amazon, is going to win the cloud wars

30 Nov 2019
Visit/cloud/amazon-web-services-aws/354223/what-to-expect-from-aws-reinvent-2019
Amazon Web Services (AWS)

What to expect from AWS Re:Invent 2019

29 Nov 2019
Visit/hardware/354232/raspberry-pi-4-owners-complain-of-broken-wi-fi-when-using-hdmi
Hardware

Raspberry Pi 4 owners complain of broken Wi-Fi when using HDMI

29 Nov 2019
Visit/mobile/google-android/354189/samsung-galaxy-a90-5g-review-simply-the-best-value-5g-phone
Google Android

Samsung Galaxy A90 5G review: Simply the best value 5G phone

22 Nov 2019