Apple iPhone 5 users warned over faulty power buttons
Apple to rollout replacement programme for affected non-US users later this week
Apple iPhone 5 users whose devices feature a faulty sleep/wake button will get the chance to have it replaced for free later this week.
The consumer electronics giant claims the button, which is used to turn the device off and on, has only stopped working for a "small percentage" of users, particularly those with iPhones manufactured through March 2013.
The company is offering to replace the mechanism for free on faulty iPhone 5 smartphones or ones that sport a qualifying serial number.
To help users work out if they are in line for a free repair, the company is inviting iPhone 5 users to input their serial numbers into a search box on its support site.
"If your iPhone 5 sleep/wake button does not show any signs of this issue and/or does not have a qualifying serial number, no action is required on your part at this time," the support site states.
The vendor's button replacement programme has already started in the US and Canada, but is set to be rolled out to other countries from this Friday (2 May).
The work to replace the buttons will take place at an Apple Repair Centre, the site confirms, and should take between four-to-six days to be fixed and returned to users.
"Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your contents and settings," the support site advises.
It also states the devices must be in full working order before the repair can be carried out, and if people send in devices with any defect that prevents the button being replaced, a charge may be incurred.
The ultimate law enforcement agency guide to going mobile
Best practices for implementing a mobile device programFree download
The business value of Red Hat OpenShift
Platform cost savings, ROI, and the challenges and opportunities of Red Hat OpenShiftFree download
Managing security and risk across the IT supply chain: A practical approach
Best practices for IT supply chain securityFree download
Digital remote monitoring and dispatch services’ impact on edge computing and data centres
Seven trends redefining remote monitoring and field service dispatch service requirementsFree download