Intel recalls Basis Peak smartwatches
The smart device can overheat, causing injuries to the wearer
Intel has recalled its Basis Peak smartwatch, because it could overheat, causing burns or blistering to the wearer.
Only 0.2 per cent of the watches are thought to be faulty, but Intel made the decision to recall them all, just to be on the safe side. It will not be replacing the watch or offering an alternative in future.
"We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren't able to develop such a solution without completely compromising the user experience," said Josh Walden, SVP and general manager for Intel's New Technology Group, in a statement posted to Intel's website. "This was a tough decision, but your safety is our top priority."
The recall affects all Basis Peak smartwatches manufactured between November 2014 and June 2016. The company is now asking anyone who bought one of the wearables to return it, along with the charger and any other accessories, in exchange for a full refund.
For those concerned they will be losing their fitness data, Intel has reassured customers it will be available until December 2016, although at that point, Intel will shut down the online services and all data will be deleted. However, owners can download their data if they wish to keep a record of their workouts.
"On behalf of the Basis Science team, I want to personally apologise for this situation. We know that many of you love using your Basis Peak watches and have made it part of your daily lives, and we are very sorry for the disruption this will cause you," concluded Walden.
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