EE says network is back after 4G outage

EE hasn't explained what's behind widespread issues

EE LOGO

EE customers are struggling to get online after data issues hit the network.

The telecoms giant hasn't yet identified the source of the problem, but it appears to be spread across the UK. It is only affecting 4G and 3G data services, not voice.

According to Down Detector, parts of the network have been down since 8am this morning, with outages reported in Belfast, Glasgow, London and elsewhere across the country. 

Frustrated users have reported seeing a message reading: "Could not connect to mobile network data. PDP authentication failure". 

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

EE's Twitter account said: "We're aware of a data issue affecting 4G internet connectivity on some services for a few customers this morning. Voice is unaffected. We're working to fix the issue ASAP."

A spokesperson told IT Pro that full service was restored 40 minutes ago, but users are still reporting faults online. If you are still having trouble getting online, it's worth restarting your phone. 

"We had a data issue affecting some internet services for some of our customers on 4G," the spokesperson said. "Phone calls and text messages were unaffected, and some internet services continued to work as usual. We apologise for any inconvenience caused."

Featured Resources

How inkjet can transform your business

Get more out of your business by investing in the right printing technology

Download now

Journey to a modern workplace with Office 365: which tools and when?

A guide to how Office 365 builds a modern workplace

Download now

Modernise and transform your sales organisation

Learn how a modernised sales process can drive your business

Download now

Your guide to managing cloud transformation risk

Realise the benefits. Mitigate the risks

Download now
Advertisement

Recommended

Visit/mobile/28690/lte-vs-4g
Mobile

LTE vs 4G

16 Sep 2019
Visit/mobile/28105/4g-vs-5g-whats-the-difference
Mobile

4G vs 5G - what's the difference?

25 Mar 2019

Most Popular

Visit/mobile/28299/how-to-use-chromecast-without-wi-fi
Mobile

How to use Chromecast without Wi-Fi

5 Feb 2020
Visit/technology/artificial-intelligence-ai/354796/ai-identifies-11-earth-bound-asteroids
artificial intelligence (AI)

AI identifies 11 earth-bound asteroids

18 Feb 2020
Visit/operating-systems/27717/how-to-fix-a-stuck-windows-10-update
operating systems

How to fix a stuck Windows 10 update

12 Feb 2020
Visit/business/business-operations/354790/hp-shareholders-invited-to-come-dine-with-xerox
Business operations

HP shareholders invited to come dine with Xerox

17 Feb 2020