IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

How to reset a BlackBerry - factory settings and soft reset

Is your BlackBerry not behaving or are you simply ready to get rid of it? Here's how you can reset it and, if needed, wipe all settings

blackberry q10

Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again.

There are a number of simple ways to do this, from removing the phone’s battery to wiping its settings. These methods should cover most BlackBerry devices, but there may be specific ways to reset your device’s particular model. You can find these in your phone’s instruction manual.

How to perform a hard reset on a BlackBerry

A hard reset on your phone retains all of its settings and data, but it completely shuts it down, removing anything running from system memory. This is a good option if your phone has crashed and is not responding to any commands. The easiest way to do this is to remove the battery.

To do this, open the back cover of the phone to expose the battery. Slide the battery out: you may need to get a fingernail underneath one edge of the battery to lever it out. With the battery out, wait for 30 seconds, so that the RAM can discharge and forget its contents. Re-insert the battery, put the cover back on and turn the phone back on.

How to perform a soft reset on a BlackBerry

A soft reset will just restart your BlackBerry, keeping all of your data intact. This is a good option if you've got a misbehaving app or the phone's no longer responding the way that it should do. To follow this method, you'll need a BlackBerry with a QWERTY keyboard. 

Press the Alt key and hold it down, then press the Right Shift key and hold it down, and then hit the Delete and hold it down (you should now have all three keys pressed together). After a short wait, your screen should go black and your phone will restart, reloading the operating system from scratch.

How to reset a Blackberry to factory settings

The other methods will restart your phone, but if you want to dump your data and start with a clean slate, here’s what to do. First, go to Options on the home screen. Next go to Security Settings and select Security Wipe.

Choose what you want wiped from the list of options, such as emails, contacts, etc. If you want to get rid of everything, ensure that all the boxes are checked. Enter the confirmation code, shown to you on the screen of your handset. Twiddle your thumbs as you wait for the phone to finish the wiping process. You’ll see the handset reset a number of times during this time, but let it do its work. After it has finished, your personal data should be gone.

BlackBerry Priv review: Could it be Blackberry's saviour?

Featured Resources

Four strategies for building a hybrid workplace that works

All indications are that the future of work is hybrid, if it's not here already

Free webinar

The digital marketer’s guide to contextual insights and trends

How to use contextual intelligence to uncover new insights and inform strategies

Free Download

Ransomware and Microsoft 365 for business

What you need to know about reducing ransomware risk

Free Download

Building a modern strategy for analytics and machine learning success

Turning into business value

Free Download

Recommended

Google unveils new Assured Open Source Software service
open source

Google unveils new Assured Open Source Software service

18 May 2022
Malwarebytes hires new channel chief to lead MSP and partner network
Managed service provider (MSP)

Malwarebytes hires new channel chief to lead MSP and partner network

18 May 2022
Palo Alto and Deloitte to deliver managed security services in the US
Managed service provider (MSP)

Palo Alto and Deloitte to deliver managed security services in the US

17 May 2022
US and EU thrash out plans to avert chip production “subsidy race”
Hardware

US and EU thrash out plans to avert chip production “subsidy race”

17 May 2022

Most Popular

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack
hacking

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack

16 May 2022
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

13 May 2022
Google Russia files for bankruptcy, ends operations in the country
Business operations

Google Russia files for bankruptcy, ends operations in the country

19 May 2022