Brits experienced over 24 hours worth of broadband outages in the past 12 months

Londoners suffered the most internet outages while residents in Leeds went almost three days without broadband

Almost five million Brits suffered from broadband outages of three or more hours over the past 12 months, with the average home experiencing more than a day's worth of downtime in total.

The city of Bristol suffered the longest time without internet per person, according to the comparison website Uswitch, losing their connection for almost three million hours in total due to outages over the past year.

Norwich had the highest proportion of residents affected by their broadband going down with 15%, whereas Londoners reported the most instances of outages, with more than seven occurring over the last 12 months. The longest single outage, however, happened in Leeds, where residents were reportedly offline for 54.4 hours on average.

Broadband has become more important than ever as more people take up remote working. A quarter of adults are still working exclusively from home as a result of the pandemic, according to Uswitch. As such, even a few hours of downtime can cause significant disruption, according to Nick Baker, Uswitch's broadband expert.

"Losing that vital link with the outside world is no minor inconvenience," said Baker. "So internet providers who fail to communicate effectively with their customers during an outage can make a bad situation worse if they leave people in limbo, not knowing when their service might be back online.

Related Resource

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

"It is worth making a contingency plan so you can keep working if your broadband goes down, whether that's tethering to your mobile or preparing in advance by downloading essential work and favourite shows to your computer to use offline."

When their internet connection dropped, almost two in five used their mobile phone data or tethered their mobile phone to their computer, according to the report. Alternatively, 5% used their neighbour's Wi-Fi connection while more than a quarter of people (26%) were forced to stop their work and wait for their broadband to come back online.

Featured Resources

Five lessons learned from the pivot to a distributed workforce

Delivering continuity and scale with a remote work strategy

Download now

Connected experiences in a digital transformation

Enable businesses to meet the demands of the future

Download now

Simplify to secure

Reduce complexity by integrating your security ecosystem

Download now

Enhance the safety and security of your people, assets and operations

Enable a true vision of security with an engineered solution based on hyperconverged and storage platforms

Download now


Dish chooses VMware Telco Cloud platform to deploy 5G in US

Dish chooses VMware Telco Cloud platform to deploy 5G in US

31 Jul 2020

Most Popular

Accenture ploughs $3 billion into cloud migration support group
digital transformation

Accenture ploughs $3 billion into cloud migration support group

17 Sep 2020
16 ways to speed up your laptop

16 ways to speed up your laptop

16 Sep 2020
Google Pixel 4a review: A picture-perfect package
Google Android

Google Pixel 4a review: A picture-perfect package

18 Sep 2020