Why should we have to pay a ransom for old email accounts?

With other free and low-cost hosting options available, holding onto old broadband addresses makes little sense

You’ve doubtless read repeated warnings about how to avoid ransomware, but even the companies we think of as the good guys attempt to take hostages – your cherished email address being one of them.

People cling to their email address like their mobile phone number, because they’ve had it from way back when their computer made screeching noises every time they went online; it’s the one that all their friends have saved in their address books; and they use it for all their online accounts. Moving email address is only marginally less hassle than moving house.

Advertisement - Article continues below

The broadband providers know this all too well, which is why you’ll get stung if you try to retain a provider’s email account after you leave them. BT charges you £7.50 per month for the Premium Email service you need to keep old BT email addresses running, while TalkTalk will fleece you for a fiver each month to keep TalkTalk or Tiscali addresses active. When better-equipped webmail accounts are free, that doesn’t half hurt.

How do you avoid getting caught in this trap? My advice is to steer clear of broadband provider accounts in the first place. Gmail, Outlook and the like will probably remain free forever, and you can access them with whichever broadband provider or device you use.

Advertisement
Advertisement - Article continues below

The other alternative is to buy your own domain (bertjackson.co.uk, for example) and run your own email, which isn’t as expensive as you might think. The brilliant Zen Internet’s basic Bronze hosting package is £5.39 per month and that includes up to 10 email inboxes on your own domain.

Advertisement - Article continues below

A ‘.co.uk’ address costs £8.39 per year from Zen, which all added up is still cheaper than paying for BT Premium Email over the course of a year.

Whether you go down the free webmail route or buy your own domain, moving an email account is not as tricky as you’d expect. The key is preparation: don’t shut off the old account before moving to the new one, and give yourself a couple of months with both running to give you the best chance of a smooth transition.

The first step is to import the messages from your old account to the new one. Most webmail providers offer an import tool somewhere in their settings – Gmail’s can be found by clicking the Settings cog, choosing Settings and then selecting the ‘Accounts and Import’ tab. You may want to spring-clean the old account first, getting rid of any messages with huge attachments that you don’t need.

Advertisement - Article continues below

Next, you need to set up two things on your old account: a forwarder that sends all incoming messages to the new account; and an auto-reply that explains to your correspondents that you’re moving to a new address and to please update their contacts. Obviously, emails from stores such as Amazon and eBay, utility companies and even your bank won’t pay any attention to this, so you’ll have to do the manual drudge work of changing your registered email address with key accounts.

On the plus side, you’ll find you get rid of an awful lot of junk mail and accounts that you didn’t want in the first place when you finally turn the forwarder off and close the old account. And you’ll feel like Liam Neeson, having freed your email account from the hostage takers.

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now
Advertisement
Advertisement

Most Popular

Visit/server-storage/network-attached-storage-nas/355849/western-digital-sneaked-inferior-smr-tech-into
network attached storage (NAS)

Western Digital accused of sneaking inferior SMR tech into NAS drives

1 Jun 2020
Visit/security/data-breaches/355777/easyjet-faces-class-action-lawsuit-over-data-breach
data breaches

EasyJet faces class-action lawsuit over data breach

26 May 2020
Visit/operating-systems/microsoft-windows/355812/microsoft-warns-against-installing-windows-10-may-2020
Microsoft Windows

Microsoft warns users not to install Windows 10's May update

28 May 2020