Virgin Media is suffering a London-wide outage

Internet issues hit thousands in UK capital as large-scale remote working continues

Virgin Media customers have been hit by a London-wide outage, just two months after a major failure left thousands without access to the internet.

The outage has been picked up by Down Detector, which has received thousands of reports from Virgin Media of customers, many of whom will be working from home.

Problems began just after 9am on Thursday, with London appearing to be the worst affected area. However, reports from other parts of the UK suggest that internet and TV services may be being disrupted nation-wide.

To make matters worse, Virgin Media's own website appears to be affected, with its service status page showing an error message that reads: "This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later."

IT Pro has received confirmation that Virgin is having a London-wide outage and that it's unlikely to be fixed until 18:45 this evening.

“We’re aware that some customers in parts of London are experiencing an issue with their broadband," a Virgin Media spokesperson said in an emailed statement to IT Pro. "We are working as quickly as possible to restore services and apologise to those affected.”

News of this latest outage comes just two months after Virgin Media experienced a widespread outage across the UK. This outage, which hit the network at the end of April, left tens of thousands of customers without access for two days. 

Featured Resources

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Evaluate your order-to-cash process

15 recommended metrics to benchmark your O2C operations

Download now

AI 360: Hold, fold, or double down?

How AI can benefit your business

Download now

Getting started with Azure Red Hat OpenShift

A developer’s guide to improving application building and deployment capabilities

Download now

Most Popular

SolarWinds hackers hit Malwarebytes through Microsoft exploit

SolarWinds hackers hit Malwarebytes through Microsoft exploit

20 Jan 2021
How to recover deleted emails in Gmail
email delivery

How to recover deleted emails in Gmail

6 Jan 2021
What is a 502 bad gateway and how do you fix it?
web hosting

What is a 502 bad gateway and how do you fix it?

12 Jan 2021