BT shuts down dial-up network

But it claims very few people will be affected.

BT has called time on its dial-up internet service, but has stressed that only a "tiny number of customers" would be affected by the closure.

The overwhelming majority of those affected will be able to switch over to broadband, which should also work out cheaper for them too, according to the telco. 

However, around 1,000 BT customers - mainly in rural areas - will not be able to move to broadband. BT suggested that these customers could transfer to its Plusnet subsidiary.

The dial-up service cost users around 17.25 per month. BT wrote to customers in June explaining the decision to terminate narrowband internet services and urged them to transfer to broadband, which available from 10 per month. It said that broadband connectivity would offer customers a more consistent and reliable service than dial-up.

"BT can confirm it is closing its dial-up service in September," a BT spokesman said. "This is a legacy product that is only used by a tiny number of customers, most of whom can easily transfer on to broadband for a cheaper price. Our estimate is that only 1,000 of the current customers will be unable to access broadband following the change but they will continue to have dial-up access via Plusnet should they choose to, once again for a cheaper price."

"No one is being left without the option of an alternative service," the spokesman added.

The shut down of dial-up coincides with BT's roll out of fibre broadband to the more rural parts of the UK as part of BDUK. Just recently, the telco won a 16.9 million deal to roll out superfast broadband to 95 per cent of homes and businesses in Leicestershire. The firm also scooped a deal worth 24.6 million to roll out fibre broadband in Essex.

Featured Resources

How virtual desktop infrastructure enables digital transformation

Challenges and benefits of VDI

Free download

The Okta digital trust index

Exploring the human edge of trust

Free download

Optimising workload placement in your hybrid cloud

Deliver increased IT agility with the cloud

Free Download

Modernise endpoint protection and leave your legacy challenges behind

The risk of keeping your legacy endpoint security tools

Download now

Recommended

Equinix to help DISH build out its 5G network
5G

Equinix to help DISH build out its 5G network

18 Nov 2021
What are cookies
Security

What are cookies

17 Nov 2021
Firefox available on Microsoft Store for first time
web browser

Firefox available on Microsoft Store for first time

9 Nov 2021
BT launches UK’s first telecoms robotics test lab
Network & Internet

BT launches UK’s first telecoms robotics test lab

9 Nov 2021

Most Popular

How to move Microsoft's Windows 11 from a hard drive to an SSD
Microsoft Windows

How to move Microsoft's Windows 11 from a hard drive to an SSD

4 Jan 2022
Microsoft Exchange servers break thanks to 'Y2K22' bug
email delivery

Microsoft Exchange servers break thanks to 'Y2K22' bug

4 Jan 2022
How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

6 Jan 2022