IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Twitter removes 140-character DM limit

The move will make it easier for companies to use the social network for customer service

Twitter has announced the 140-character limit on direct messages no longer exists, meaning customers can complain in longer sentences and companies can offer more in-depth responses too.

Users can now send longer direct messages from all platforms, including the official Twitter apps for Android and iOS, Twitter's website, TweetDeck and Twitter for Mac. The social network said people using other third-party platforms will see changes taking place over the next few weeks.

"While Twitter is largely a public experience, Direct Messages let you have private conversations about the memes, news, movements, and events that unfold on Twitter," the company said in a blog post. "Each of the hundreds of millions of Tweets sent across Twitter every day is an opportunity for you to spark a conversation about what's happening in your world."

However, Twitter will not be increasing the character limit on tweets, replies or content-led posts (such as images, videos or Vines) in an attempt to keep Twitter as the snappy social platform, so you'll still have to think carefully before crafting your public messages.

Twitter has been tweaking many of the features on its platform over the last few months, including a news service that is due to launch in the next year. Moments will aggregate tweets and contents, operating like a syndicated news services, but making the content relevant to you and where you are.

Kayvon Beykpour, CEO of Twitter-owned Periscope said: ""I would say that Moments and ideas like that are just extensions and reinforcements to that vision. Twitter is the only tool in the world today that actually shows you the world live, other than Periscope, so I think it's great that they're working on things like Moments to improve that."

Featured Resources

Four strategies for building a hybrid workplace that works

All indications are that the future of work is hybrid, if it's not here already

Free webinar

The digital marketer’s guide to contextual insights and trends

How to use contextual intelligence to uncover new insights and inform strategies

Free Download

Ransomware and Microsoft 365 for business

What you need to know about reducing ransomware risk

Free Download

Building a modern strategy for analytics and machine learning success

Turning into business value

Free Download

Recommended

Elon Musk offers to buy Twitter for $41.39 billion, claiming only he can 'unlock its true potential'
social media

Elon Musk offers to buy Twitter for $41.39 billion, claiming only he can 'unlock its true potential'

14 Apr 2022
Jack Dorsey admits regret for helping to centralise the internet
Network & Internet

Jack Dorsey admits regret for helping to centralise the internet

4 Apr 2022
IT Pro News In Review: Cyber attack at Ikea, Meta ordered to sell Giphy, new Twitter CEO
cyber security

IT Pro News In Review: Cyber attack at Ikea, Meta ordered to sell Giphy, new Twitter CEO

3 Dec 2021
Jack Dorsey resigns as Twitter CEO
business management

Jack Dorsey resigns as Twitter CEO

29 Nov 2021

Most Popular

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack
hacking

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack

16 May 2022
Researchers demonstrate how to install malware on iPhone after it's switched off
Security

Researchers demonstrate how to install malware on iPhone after it's switched off

18 May 2022
Windows Server admins say latest Patch Tuesday broke authentication policies
Server & storage

Windows Server admins say latest Patch Tuesday broke authentication policies

12 May 2022