TalkTalk branded worst broadband provider by Which?

Sky and BT both also fared badly in the company's twice-yearly survey

Broadband speed

Which? has revealed TalkTalk as the worst broadband provider in the UK, with almost a quarter of customers saying their broadband speed is poor or very poor.

Sky also ranked badly in the company's customer satisfaction survey, with its position dropping by three places over the last six months, from eighth place to eleventh place. BT came in at third from bottom with a score of 46%, just one percent better than Sky.

At the top of the table, the smaller companies ranked much better. Zen came in at the top of the charts with a rating of 85%, followed by Utility Warehouse with a 76% rating and SSE in third.

Making Zen an even more favourable option is the ability to drop the 16.99 a month line rental by opting for a broadband-only package. Because of its flexibility and competitive cost, 92% of the provider's customers said they would recommend the ISP to friends and family.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

Utility Warehouse also offers more flexibility in its packages compared to the bigger players, dropping standard 12 and 18 month packages and instead a rolling monthly option costing just 26.49 a month including line rental. Existing customers of the broadband service described it as "excellent" and "good value for money."

Continuing the trend of utility companies entering the broadband market, SSE came in at third place for customer satisfaction with 68% of customers being happy with the service the company's packages offer.

"Far too many people are still getting a poor deal from their broadband provider," Alex Neill, Which? managing director, said. "Big players need to improve their service across the board or expect their customers to take their business elsewhere."

Which?'s biannual report asked 1,700 customers about their experiences with their broadband providers.

The Committees of Advertising Practice (CAP) recently launched consultations on broadband advertising, as ISPs are currently able to advertise maximum speeds as long as they are achieveable by at least 10% of customers.

Featured Resources

How inkjet can transform your business

Get more out of your business by investing in the right printing technology

Download now

Journey to a modern workplace with Office 365: which tools and when?

A guide to how Office 365 builds a modern workplace

Download now

Modernise and transform your sales organisation

Learn how a modernised sales process can drive your business

Download now

Your guide to managing cloud transformation risk

Realise the benefits. Mitigate the risks

Download now
Advertisement

Most Popular

Visit/mobile/28299/how-to-use-chromecast-without-wi-fi
Mobile

How to use Chromecast without Wi-Fi

5 Feb 2020
Visit/security/34616/the-top-ten-password-cracking-techniques-used-by-hackers
Security

The top ten password-cracking techniques used by hackers

10 Feb 2020
Visit/operating-systems/microsoft-windows/354739/windows-7-bug-blocks-users-from-shutting-down-their-pcs
Microsoft Windows

Windows 7 bug blocks users from shutting down their PCs

10 Feb 2020
Visit/hardware/354723/coronavirus-starts-to-take-its-toll-on-the-tech-industry
Hardware

Coronavirus starts to take its toll on the tech industry

6 Feb 2020