Frustrated developers sign GitHub protest letter

Devs claim code repository service has “ignored” their support requests

More than 1,000 software developers have signed an open letter to code repository GitHub, accusing it of failing to provide them with adequate support.

In the open letter, developers say that they feel "frustrated" and "completely ignored" by the platform that hosts their software projects, after contacting GitHub over issues they have experienced on the Rackspace-hosted site.

The developers initially praised GitHub's work to promote the open source software community, before expressing displeasure at what they feel is a one-sided relationship.

GitHub has failed to communicate sufficiently with them, the signatories said, calling this "strange" for a service built on the ethos of sharing knowledge and technology.

"We've gone through the only support channel that you have given us either to receive an empty response or even no response at all," the developers wrote. "We have no visibility into what has happened with our requests, or whether GitHub is working on them."

The letter also outlined frequent problems that the developers claim GitHub has not addressed, including issues of crucial missing information like reproduction steps or version tested, issues where comments spam the maintainers and any others subscribed to the issue, and the problem of pull requests that are often created without any adherence to contribution guidelines.

The developers included their own recommendations to solve these issues in their letter.

GitHub currently has some 12.5 million users working across over 30 million repositories.

A GitHub spokeswoman told IT Pro: "Open source is critically important to GitHub and we take this feedback very seriously. We are working on several of the initiatives discussed, and will look for proactive ways to engage with open source maintainers to continue to make GitHub a great experience for their communities."

This article was originally published on 19/01/2016, and was updated on 20/01/2016 with comment from GitHub.

Featured Resources

The complete guide to changing your phone system provider

Optimise your phone system for better business results

Download now

Simplify cluster security at scale

Centralised secrets management across hybrid, multi-cloud environments

Download now

The endpoint as a key element of your security infrastructure

Threats to endpoints in a world of remote working

Download now

2021 state of IT asset management report

The role of IT asset management for maximising technology investments

Download now

Recommended

VMware and Nvidia working to enable next-gen hybrid cloud architecture
VMware

VMware and Nvidia working to enable next-gen hybrid cloud architecture

29 Sep 2020
Windows XP source code allegedly leaked online
Microsoft Windows

Windows XP source code allegedly leaked online

25 Sep 2020
Microsoft Azure Digital Twins previews new features
Cloud

Microsoft Azure Digital Twins previews new features

30 Jun 2020
Best Linux distros 2020
operating systems

Best Linux distros 2020

18 May 2020

Most Popular

Do smart devices make us less intelligent?
artificial intelligence (AI)

Do smart devices make us less intelligent?

19 Oct 2020
Best MDM solutions 2020
mobile device management (MDM)

Best MDM solutions 2020

21 Oct 2020
What is Neuralink?
Technology

What is Neuralink?

24 Oct 2020