BT Windows 8 Enterprise case study
British Telecom boosts field staff efficiency with Windows 8 Enterprise solution
BT needed to replace field service engineers' aging Windows XP laptops. It deployed Panasonic Toughbook CF-C1 convertible tablets running the Windows 8 operating system and saw increased productivity, reduced costs, and improved customer service within the first six months.
The company is boosting the value of its mobile computing platform by using Windows Store apps to improve mobile engineers' work experience and drive customer satisfaction.
Each day, BT helps millions of people communicate, do business, entertain themselves, and be informed. To support its customers, more than 6,000 OpenReach field engineers work in the field to provide critical provisioning and repair services for BT.
However, these engineers worked with outdated Windows XP laptops that hindered customer service. The laptops took a long time to start and were cumbersome. Establishing Internet connectivity was a recurring problem as engineers went from job to job in different London neighborhoods.Click the link below to download the full case study.
Managing security risk and compliance in a challenging landscape
How key technology partners grow with your organisation
Download nowEvaluate your order-to-cash process
15 recommended metrics to benchmark your O2C operations
Download nowGetting started with Azure Red Hat OpenShift
A developer’s guide to improving application building and deployment capabilities
Download now
