BT Windows 8 Enterprise case study

British Telecom boosts field staff efficiency with Windows 8 Enterprise solution

7 Apr 2014

BT needed to replace field service engineers' aging Windows XP laptops. It deployed Panasonic Toughbook CF-C1 convertible tablets running the Windows 8 operating system and saw increased productivity, reduced costs, and improved customer service within the first six months.

The company is boosting the value of its mobile computing platform by using Windows Store apps to improve mobile engineers' work experience and drive customer satisfaction.

Each day, BT helps millions of people communicate, do business, entertain themselves, and be informed. To support its customers, more than 6,000 OpenReach field engineers work in the field to provide critical provisioning and repair services for BT.

However, these engineers worked with outdated Windows XP laptops that hindered customer service. The laptops took a long time to start and were cumbersome. Establishing Internet connectivity was a recurring problem as engineers went from job to job in different London neighborhoods.

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