6 surprising facts about HP’s Helpdesk for SMBs

HP's Helpdesk isn't just about providing security and support desk advice when you need it, nor is it restricted to HP kit

Everyone knows the name HP. It has been one of the world's most recognised technology brands for decades, a stamp of trust whether it's on a printer, a laptop or a server.

It's earned that trust not just through producing high-quality equipment, but by backing it up with amazing support and services. Traditionally, that's just been for the benefit of enterprises. Now, thanks to HP Helpdesk, even small companies can take advantage.

The idea is simple: to give all sizes and businesses the security and support of an in-house IT team, without the overhead. Instead of running your own team, HP Helpdesk will provide all the phone and online tech assistance you need.

So much, so obvious. Well, here are six facts you might not know about HP Helpdesk.

1. HP Helpdesk supports all your hardware, including iOS and non-HP PCs

There's also a huge range of software supported, covering Microsoft Office, financial applications such as Quicken, email tools such as Outlook, all the major web browsers, plus a number of major applications (think Adobe Acrobat, Microsoft Project, Carbonite, Flash, Silverlight, ACT!, Goldmine). Again, we publish a full list at the end of this article.

2. HP Helpdesk also includes peripherals so there's no need for additional third-party contracts

3. HP Helpdesk covers networking issues too

4. Six days of support, not five, and extended hours

5. HP Helpdesk can spot problems before they arise

6. HP isn't just remote support if you need in-person assistance, someone can be there the next business day

To find out more about the Helpdesk service, head to HP's website (and see below for a full list of supported hardware and software).

HP Helpdesk is just one of the services HP provides to simply IT managers' lives. Download our free whitepaper here.


Computers (laptops, desktop PCs)

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  • Windows 7/Pro onwards

  • Windows XP/Pro onwards

  • Chrome OS [all versions]

  • MacOS X 10.4 onwards


  • Android OS 2.3+ (Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean and KitKat)

  • Apple iOS (version 3 through 6.x)

  • Apple iOS 7+ (newer versions supported as released)

  • Chrome OS

  • Windows 8+ (newer versions as supported as released)

  • Windows RT


Security software:

  • F-Secure Internet Security Suite

  • Microsoft Security Essentials

  • Computer Associates Security Suite

  • McAfee Antivirus and ToPs

  • Symantec/Norton Internet Security

  • Other major AV/AS products

Internet browsers:

  • Internet Explorer

  • Firefox

  • Safari

  • Chrome

Contact management:

  • ACT!

  • Goldmine

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Office suites:

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  • Microsoft Office Suite

  • OpenOffice

  • Google Business Apps

  • Google Web docs

Email clients:

  • Microsoft Outlook

  • Microsoft Outlook Express

  • Commonly-used email applications (Gmail, Yahoo, AOL, etc.)

Email browser configuration:

  • Microsoft Outlook

  • Microsoft Outlook Express

  • Entourage

  • Commonly-used email applications (Gmail, Yahoo, AOL, etc.)

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Microsoft Office:

  • Microsoft Word

  • Microsoft Excel

  • Microsoft PowerPoint

  • Microsoft Access

  • Microsoft Publisher

  • Microsoft Visio

  • Microsoft Front Page

  • Microsoft PowerPoint

Financial applications:

  • Microsoft Money

  • Quicken

  • QuickBooks

  • Turbo Tax

CD/DVD creation:

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  • Adaptec Easy CD Creator

  • Roxio Easy CD Creator

  • Nero Multimedia Software

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Other products:

  • Adobe Acrobat/Reader

  • Microsoft Project

  • Carbonite

  • Winfax Pro

  • Macromedia Shockwave

  • Macromedia Flash

  • Microsoft Silverlight

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