Hotels.com customers targeted by phishing scam

Unknown number of victims receive fraudulent emails

Hotels.com customers have been caught up in a phishing scam using fraudulent emails masquerading as legitimate messages regarding their bookings.

Part of Expedia group, Hotels.com allows customers to search for and book rooms at hotels across the country online or by phone.

The details of the scam are currently unclear, other than the fact it relies on duping the user into believing they have received a genuine email from Hotels.com or the hotel they booked with.

It is also not clear how the perpetrator or perpetrators got hold of the details of the victims, as this does not seem to be a random, scattergun phishing attack.

In a statement, Eva Heller, a spokesperson for the Hotels.com brand, said: "We have investigated this phishing incident thoroughly, and impacted customers are being or have already been notified and advised of any appropriate action they may need to take.

"Additionally, we are working closely with our hotel partners to educate on the sensitivity and importance of these type of fraudulent activities. Our security team continually works to address situations such as this and is always focused on making sure our sites are as secure as possible.

"We sincerely apologise for any inconvenience this incident may have caused."

However, Wieland Alge, VP and GM EMEA at Barracuda Networks said that this apparent breach shows the difficulties faced by companies balancing usability with security.

"The internet platforms put a lot of effort into the ease of use of their services," he said. "The quicker I can book my hotel the better my user experience is. Platforms with very diligent authentication and security information often appear heavyweight and not state-of-the-art. The downside of this is that it is also quite simple for villains to exploit the customer's wish for simplicity."

He added: "More than ever, businesses and consumers need to put significant effort into learning how to recognise the traits of a phishing attack.#

"As well as putting security systems in place, businesses, employees and consumers alike need to remain vigilant and question any unexpected email, with links or attachments that arrives in their inbox."

Featured Resources

Navigating the new normal: A fast guide to remote working

A smooth transition will support operations for years to come

Download now

Leading the data race

The trends driving the future of data science

Download now

How to create 1:1 customer experiences at scale

Meet the technology capable of delivering the personalisation your customers crave

Download now

How to achieve daily SAP releases

Accelerate the pace of SAP change to support your digital strategy

Download now

Recommended

Your essential guide to internet security
Security

Your essential guide to internet security

23 Sep 2020
How to enable private browsing on any device
privacy

How to enable private browsing on any device

22 Sep 2020
Third-party apps are tracking your WhatsApp activity
social media

Third-party apps are tracking your WhatsApp activity

21 Sep 2020
Ransomwiz lets you test your security with simulated ransomware
ransomware

Ransomwiz lets you test your security with simulated ransomware

21 Sep 2020

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
Windows Server flaw sparks emergency US gov warning
vulnerability

Windows Server flaw sparks emergency US gov warning

21 Sep 2020