Organisation not relying on Privacy Shield requirements to protect their data

Customers more stringent about data security than EU regulations, according to panel

Organisations are demanding stronger security protocols from cloud providers than those required by European law, delegates at UC Expo in London have been told.

At a panel discussion held during the conference, industry chiefs discussed how incoming regulations such as Privacy Shield and GDPR were merely a basic level of data security. According to the speakers, customers are adding more demands on top of what the law already requires  - and the cloud was giving them what they wanted.

"What the law says in one thing," said Steve Kokinos, chief executive of Fuze. "We find that people's own security requirements are much greater than the country they reside in."

"We have to ensure a high level of security. The benefit of the cloud is that we can supply that high level of security [to the customer]," he added.

Advertisement - Article continues below
Advertisement - Article continues below

Curtis Peterson, senior vice president of operations at RingCentral, told delegates that when it came to the cloud, especially where unified comms was concerned, security had to be "taken very seriously".

"You have to encrypt data at rest or on the move. Also, you need to know who owns the data. Organisations need to know they have control over their data."

Peterson added that most customers want some ability to control data. "Data has to be decoupled from the underlying network so it can go anywhere the customers wants."

The panel also discussed whether or not the cloud was providing a cost effective way of delivering services such as unified comms.

Mike Wilkinson, vice president of marketing at Broadsoft, said that cloud wins in terms of value in distributed environments such as branch offices, as it is more cost effective than on-premise deployments and their associated hardware costs.

"People don't consider upgrade costs. Cloud allows quick upgrades for functionalities such as video conference, whereas on-prem has a lot of hardware costs involved and this is a significant cost," he said.

Advertisement - Article continues below

Peterson added that productivity  also needed to be considered, as for a lot of on-premise deployments it can take on average 11 minutes to get onto a video conference platform.

"If you think about the CEO's wage, this lost productivity soon adds up," he said.

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now


internet security

Avast and AVG extensions pulled from Chrome

19 Dec 2019

Google confirms Android cameras can be hijacked to spy on you

20 Nov 2019

Most Popular

data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020
cyber security

If not passwords then what?

8 Jan 2020
web browser

What is HTTP error 503 and how do you fix it?

7 Jan 2020
Policy & legislation

GDPR and Brexit: How will one affect the other?

9 Jan 2020