Barclays online banking: “Technical problems” lock customers out of accounts

Unexplained issues forced internet and telephone banking offline for several hours

Update 17:13: Barclays has confirmed the earlier issues have now been resolved, although telephone calls are still subject to lengthy wait times. In a statement to IT Pro, a spokesperson said: "We're very sorry about the technical problems our customers have experienced today. Everything is now back up and running, and we're really grateful for customers bearing with us."

Original story: Barclays online and telephone banking services have suffered an outage, leaving customers unable to access their accounts.

A spokesperson for the bank told IT Pro that it is "currently experiencing some technical problems", but was unable to elaborate on what was specifically causing the downtime.

"Customers are still able to use Barclays Mobile Banking app to check their balance, make and receive payments. We're on it, and as soon as it's fixed we'll let you know."

Online banking has been down for a number of hours at the time of writing, and branch services are also reportedly impacted.

On Twitter, a number of customers have complained that they are unable to make business payments. Barclays Mobile Banking does appear to be working, as does withdrawing money from ATMs. There have however been reports of Barclays cards being declined.

Barclays has yet to say what caused the outage, and how long it expects it services to be impacted. Updates will be available on the company's service status page.

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