IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Security cited as key challenge of managing IT in-house

Growing issue is also fuelling managed services consideration, claims NTT report

Reducing security risks is the biggest challenge faced by IT teams globally, as well as the top reason for managed service provider (MSP) consideration.

That's according to research from technology and services provider NTT, which found that other popular reasons considering service providers were to aid the development of key IT skills and to help with updating and improving internal processes or operational efficiencies.

NTT’s new Global Managed Services Report emphasised that the current working environment, which has lead to the majority of IT and business staff working from home, is being exploited by threat actors due to the high probability that employees are working on inadequately secured devices and networks.

Matt Gyde, president and CEO of NTT's security division warned that “the rapidly growing digital footprint needs to be secured (...) from a rise in malicious activity targeting the remote worker”.

“Organisations' journies have fundamentally changed how security is deployed, configured and managed. The traditional perimeter security model is being questioned as we see the proliferation of end point devices,” he said.

The report also found that a third (32%) of the 1,250 surveyed business and IT leaders rated security as the most important factor for supporting the business case for using a service provider. In fact, security was found marginally more important than improved operational efficiency (30%) and better performance and availability (29%).

The report also found that security is no longer seen as a reluctant purchase, but as a long-term investment. A significant majority (84%) of organisations believe that managed service partnerships will provide value over the next three to five years through their security capabilities.

Related Resource

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now

Damian Skendrovic, executive VP of Managed Services Go-to-market at NTT Ltd, said that “during these challenging times, organisations move through a series of phases and are prioritising security as an initial response and recovery mechanism”.

“They want more than a supplier. And instead, look for true partners to help them do the smart things well. Service providers need to help them adapt now, but also help them bounce back quickly when the business environment reignites,” he added.

Last week, (ISC)2 found that nearly half (47%) of security professionals had been taken off some or all of their typical duties during the coronavirus pandemic. Instead, they are being asked to assist employees with IT-related tasks such as supplying them with the right equipment for working from home.

Featured Resources

Accelerating AI modernisation with data infrastructure

Generate business value from your AI initiatives

Free Download

Recommendations for managing AI risks

Integrate your external AI tool findings into your broader security programs

Free Download

Modernise your legacy databases in the cloud

An introduction to cloud databases

Free Download

Powering through to innovation

IT agility drive digital transformation

Free Download

Recommended

Senate report slams agencies for poor cyber security
cyber security

Senate report slams agencies for poor cyber security

3 Aug 2021
Most employees put their workplace at risk by taking cyber security shortcuts
cyber security

Most employees put their workplace at risk by taking cyber security shortcuts

27 Jul 2021
61% of organizations say improving security a top priority for 2021
cyber security

61% of organizations say improving security a top priority for 2021

29 Jun 2021

Most Popular

Salaries for the least popular programming languages surge as much as 44%
Development

Salaries for the least popular programming languages surge as much as 44%

23 Jun 2022
The UK's best cities for tech workers in 2022
Business strategy

The UK's best cities for tech workers in 2022

24 Jun 2022
LockBit 2.0 ransomware disguised as PDFs distributed in email attacks
Security

LockBit 2.0 ransomware disguised as PDFs distributed in email attacks

27 Jun 2022