Dead Netflix accounts reactivated by hackers

Former users are being charged months after cancelling subscriptions, according to reports

Hackers have exploited Netflix's data retention policies to reactivate cancelled customer subscriptions and steal their accounts.

Former subscribers say they noticed their accounts had been reinstated when they were charged a monthly fee, months after cancellation.

The hackers can log in to dormant accounts and reactivate them without knowing users bank details, according to the BBC

This is due to the streaming service storing customer data, including billing information, for ten months after cancellation. This is to enable a speedy account recovery should a user wish to rejoin.

However, this is proving to be a benefit for hackers who just need an email address and password to reactivate an account.

Radio 4's You and Yours programme spoke to Emily Keen who said she cancelled her subscription in April 2019 but was charged £11.99 by Netflix in September. She tried to log in to the account but found that email and password were no longer recognised as the hackers had changed her details and signed her up to the more expensive service option. 

Keen contacted Netflix and was assured her card would be blocked and she would receive a full refund, but the streaming service went on to take two further payments in October and November.

Other users that have had their accounts mysteriously reactivated have hit out at the company on Twitter.

"Super disappointed with my @netflix customer service experience," one user posted on the social media site. "Our account was hacked, supposed to have been deactivated, was reactivated by hacker, and continued to use our credit card. We were told to file chargeback and @netflix would not offer refund."

Stolen Netflix login details have reportedly been found on sites like eBay, sold as "lifetime" accounts for as little as £3. The same issue was reported for Disney+ accounts just hours after the service launched in the US, with login details serfacing on hacking forums. 

IT Pro has approached Netflix for comment.

Featured Resources

BIOS security: The next frontier for endpoint protection

Today’s threats upend traditional security measures

Download now

The role of modern storage in a multi-cloud future

Research exploring the impact of modern storage in defining cloud success

Download now

Enterprise data protection: A four-step plan

An interactive buyers’ guide and checklist

Download now

The total economic impact of Adobe Sign

Cost savings and business benefits enabled by Adobe Sign

Download now

Recommended

The Ritz suffers data breach after hackers pose as staff
data breaches

The Ritz suffers data breach after hackers pose as staff

17 Aug 2020
Russia hacked Liam Fox's personal email to steal trade documents
phishing

Russia hacked Liam Fox's personal email to steal trade documents

4 Aug 2020
British teenager charged over Twitter hack
hacking

British teenager charged over Twitter hack

3 Aug 2020
Mid-year report says vulnerabilities up 22% in 2020
hacking

Mid-year report says vulnerabilities up 22% in 2020

30 Jul 2020

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
The Xbox Series X shows how far the cloud still has to go
Cloud

The Xbox Series X shows how far the cloud still has to go

25 Sep 2020