service-level agreement (SLA)

Making a smooth transition to a new IT services provider
Several colourful arrows overlapping each other pointing right indicating movement and change
Business strategy

Making a smooth transition to a new IT services provider

IT services are core to many firms and changing to a new provider is often a significant task. Careful planning, however, can help avoid some common p…
11 Mar 2021
Dating site dumps Amazon over outages
Love split
cloud computing

Dating site dumps Amazon over outages

Web giant's recent run of outages has prompted one customer to take its business elsewhere.
5 Jul 2012
Twitter bounces back from outage
Traffic cones
cloud computing

Twitter bounces back from outage

Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.
22 Jun 2012
Head to Head: Google Apps vs Microsoft Office 365
Microsoft Office 365 vs Google Apps
business apps

Head to Head: Google Apps vs Microsoft Office 365

Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...
5 Aug 2011
No more scheduled downtime for Google Apps
Google logo
public sector

No more scheduled downtime for Google Apps

The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.
17 Jan 2011