service-level agreement (SLA)
Dating site dumps Amazon over outages
Web giant's recent run of outages has prompted one customer to take its business elsewhere.
Twitter bounces back from outage
Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.
Head to Head: Google Apps vs Microsoft Office 365
Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...
No more scheduled downtime for Google Apps
The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.