service-level agreement (SLA)
Twitter bounces back from outage

Twitter bounces back from outage
Social networking site downgrades to previous version, as hacker claims responsibility for taking it offline.
22 Jun 2012
Head to Head: Google Apps vs Microsoft Office 365

Head to Head: Google Apps vs Microsoft Office 365
Mary Branscombe compares the enterprise versions of both and her conclusions may surprise you...
5 Aug 2011
No more scheduled downtime for Google Apps

No more scheduled downtime for Google Apps
The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.
17 Jan 2011