Apple taken to court over ‘Error 53’

The glitch previously bricked iPhones repaired by third-party technicians

The Australian Competition and Consumer Commission (ACCC) is taking Apple to court over accusations the technology giant falsely told customers it wasn't required to fix devices that had fallen victim to "error 53".

"Error 53" had been disabling iPads and iPhones belonging to consumers who downloaded an iOS update, according to the ACCC. Many people who experienced the error previously had their home button repaired somewhere other than an Apple store. A third-party repair often caused the devices to fail a TouchID security test, prompting the error.

Once it occurred, the devices were essentially bricked, meaning the device wasn't capable of turning on and nothing could have been done to fix it.

Apple apologised for the glitch back in 2016 and issued an iOS update to correct the issue. The ACCC alleges, however, that Apple refused to examine or remedy affected devices that had been repaired by non-Apple technicians, even if the repair was not related to "error 53". This action violates the Australian Consumer Law, which provides consumers with a number of guarantees after buying a product.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

"Consumer guarantee rights under the Australian Consumer Law exists independently of any manufacturer's warranty and are not extinguished simply because a consumer has goods repaired by a third party," said ACCC chairman, Rod Sims.

"Denying a consumer their consumer guarantee rights simply because they had chosen a third-party repairer not only impacts those consumers but can dissuade other customers from making informed decisions about their repair options," he continued.

The ACCC has instituted proceedings in the Federal Court. It is seeking pecuniary penalties, injunctions, declarations, compliance program orders, corrective notices, and costs.

Australia's current court battle against Apple could leave the tech company vulnerable to similar lawsuits around the world.

Main image credit: Bigstock

Featured Resources

Report: The State of Software Security

This annual report explores important trends in software security

Download now

A fast guide to finding your cloud solution

One size doesn't fit all in the cloud, so how do you find the best option for your business?

Download now

Digitally perfecting the supply chain

How new technologies are being leveraged to transform the manufacturing supply chain

Download now

Small & Medium Business Trends Report

Insights from 2,000+ business owners and leaders worldwide

Download now
Advertisement

Most Popular

Visit/mobile/28299/how-to-use-chromecast-without-wi-fi
Mobile

How to use Chromecast without Wi-Fi

5 Feb 2020
Visit/hardware/354723/coronavirus-starts-to-take-its-toll-on-the-tech-industry
Hardware

Coronavirus starts to take its toll on the tech industry

6 Feb 2020
Visit/operating-systems/microsoft-windows/354739/windows-7-bug-blocks-users-from-shutting-down-their-pcs
Microsoft Windows

Windows 7 bug blocks users from shutting down their PCs

10 Feb 2020
Visit/in-depth/354726/sonos-speakers-are-environmentally-unsound
In-depth

Sonos speakers are environmentally unsound

9 Feb 2020