software as a service (SaaS)

The solution provides agents with real-time insights into customer friction and satisfaction

The comms platform now has 169,000 paid customers

Cloudera will gain a foothold in the self-service ‌market‌ ‌for‌ ‌public‌ ‌clouds

Discover how to pick the right cloud file sharing service for your business

Learn why cloud-managed networking is growing in popularity with businesses

Crown Commercial Service establishes a framework for the design and implementation of software for central gov and public bodies

The corporate version of Facebook does a lot, much of it well, but its comms and events need more polish

We look at the significance and benefits of such customer-facing platforms for businesses

The company has also announced the release of its new Software-Defined Opportunity Engine

The Office 2019 successor will be released alongside Office LTSC for commercial customers

The major update includes new boards and cards to help users visualise workflows and manage cross-department projects

Machine learning could end the barrage aggravating fraudulent and spam phone calls

There are myriad cloud accounting software products on the market, but which one is best for you?

The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI

The partnership focuses on expanding offshore wind farms and grid infrastructure

New tool will help automate and organize COVID-19 vaccine distribution

Additions include SaaS Boost, an open source tool that helps applications migrate over to a service model

Stewart Butterfield will still lead the communications platform, but it is now a Salesforce owned business

Any benefits the communications platform saw in Q1 largely disappeared by the summer, according to Morgan Stanley

COVID-19 has created a surge in mobile and home-based health care demands, and VectorCare’s new tech can help

The way we work is changing, and the way we manage our IT tools needs to change with it

UI improvements, feature updates, new functionality, and a glimpse at Teams' future on Android