Tech Data adds online change management consultancy services
The company's partners now have access to Microsoft-focused training services from The Readiness Company
Tech Data partners now have access to Microsoft-focused adoption and change management and end-user training services from The Readiness Company.
Available via the Tech Data Academy platform, the firm says the specialist services will enable partners to have a more strategic and consultative-led discussion about Microsoft solutions and digital transformation with customers.
“Part of Tech Data’s role as a trusted advisor is to help partners focus on the desired aims and ambitions of the customer in deploying Microsoft solutions,” said Richard Whitson, training business development manager, Tech Data Academy, UK&I.
“TRC’s consultancy and training helps partners understand how they can instigate and develop those kinds of discussions, how to articulate the benefit of Teams, and show customers how they can drive impactful, lasting and positive business outcomes with their deployments.”
The Readiness Company specialises in adoption and change management and end user training services, which are designed to help employees discover new and smarter ways of working with Microsoft technologies.
Tech Data’s Microsoft CSP team has already been working with TRC to provide sales enablement tuition and consultancy to partners for some time, helping them get to grips with cloud solutions and grow their sales.
Now, with the addition of TRC’s services, partners can make use of the company’s methodology for opening up meaningful dialogues with customers about the benefits of Microsoft’s cloud-based solutions, the company says.
“For adoption and change management engagements, TRC goes through a full consultative process, from discovery, design and delivery, right through to the measurement of results against pre-defined goals,” explained Gary Garnett, managing director of TRC.
“Other scenarios may require a simpler focus on training of end users – and that is something we are highly experienced in delivering as well. We can take either approach or combine the two and tailor services for partners and their customers.”
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