Zoom’s legal woes continue with class-action lawsuit in California

Zoom’s data sharing lands it in hot water in California and New York

As the spread of coronavirus has forced employers to transition to remote work and schools have moved to digital learning for the remainder of the outbreak, Zoom exploded in popularity. As a result of all this extra attention, Zoom has become a victim of its own success. 

While Zoom has landed itself at the top of the Apple App Store and Google Play download charts, the ever-popular video conferencing app now faces backlash, as security experts, privacy advocates and even the FBI warns that Zoom isn’t doing enough to secure its platform.

This isn’t the first time Zoom has faced backlash, either. In July 2019, Apple silently removed a Zoom-installed webserver from Mac devices after identifying serious security vulnerabilities. In recent weeks, scrutiny over Zoom’s security and privacy practices loomed again.

On Monday, a California man filed a class-action lawsuit against Zoom, alleging the service illegally shared user data with Facebook. The complaint accuses Zoom of violating the California Consumer Privacy Act, which requires companies to notify consumers when they collect and use their personal data. 

While plenty of apps leverage Facebook's software-development kits to implement features into their apps, Zoom users may not be aware they’re providing personal data to another service.

Zoom is also under scrutiny by New York Attorney General Letitia James for its data privacy and security practices. In a letter to the company, James outlined several concerns and alleged Zoom has been slow to address security flaws in the past. James also questioned what new security measures Zoom has put in place to handle increased traffic and detect hackers

According to the BBC, a company spokesperson said, "Zoom takes its users' privacy, security, and trust extremely seriously. During the COVID-19 pandemic, we are working around-the-clock to ensure that hospitals, universities, schools, and other businesses across the world can stay connected and operational." 

Featured Resources

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech

Download now

Four steps to field service excellence

How to thrive in the experience economy

Download now

Six things a developer should know about Postgres

Why enterprises are choosing PostgreSQL

Download now

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

Download now

Most Popular

Microsoft is submerging servers in boiling liquid to prevent Teams outages
data centres

Microsoft is submerging servers in boiling liquid to prevent Teams outages

7 Apr 2021
University of Hertfordshire's entire IT system offline after cyber attack
cyber attacks

University of Hertfordshire's entire IT system offline after cyber attack

15 Apr 2021
Xiaomi Redmi Note 10 Pro review: Champagne tastes on a lemonade budget
Mobile Phones

Xiaomi Redmi Note 10 Pro review: Champagne tastes on a lemonade budget

13 Apr 2021