Zoom CEO admits company "moved too fast" as privacy issues mount

Eric Yuan insists platform will put "privacy and security first"

Zoom's founder and CEO has admitted his company made "missteps" that should have been fixed before the service became so popular during the coronavirus pandemic.  

Related Resource

Five essentials of a secure modern workplace

The CIO's guide to unleashing productivity whilst minimising risk

Download now

Eric Yuan told CNN that the company had "moved too fast" and should have done more to enforce password and meeting room security. 

The service is currently seeing a spike in usage as more and more people are using video conferencing to connect to work colleagues, family and friends. Recent reports have suggested that Zoom is now more popular in the US than Microsoft Teams, with its user base surging from 10 million to 200 million in recent weeks. 

Advertisement - Article continues below

However, this has resulted in more scrutiny of the service as numerous security issues have come to the fore. From "zoomboming" to confusion over its level of encryption, Zoom has been dogged by security concerns, forcing its CEO to make public apologies. 

"During this COVID-19 crisis, we moved too fast," he said. "Our intention was to serve the end-users, but we had some missteps. We should have done something to enforced password and meeting rooms and double-checked everything. We should have taken actions to fix those missteps. 

"New user cases are very different from our traditional customer base where they have an IT team to support them. We've learned our lessons and we've taken a step back to focus on privacy and security."

Advertisement
Advertisement - Article continues below

Yuan was tougher on himself in an earlier interview with The Wall Street Journal, saying that he "really messed up as CEO" and that he felt an obligation to win back user trust. 

Advertisement - Article continues below

Zoom's internal criticism follows a troubling few weeks where a number of problems have plagued the videoconferencing platform. Most recently, its been the target of a hack known as 'Zoomboming', where unwanted guests invade a meeting.

Questions have also been asked about the level encryption the service offers, as it was recently revealed Zoom didn't have end-to-end encryption between calls, despite saying so in its privacy policy. 

The issues have seen a number of companies and organisations drop the services, such as the FBI and Elon Musk's SpaceX. Going forward, Yuan promised to make Zoom a "privacy and security-first company".  

Featured Resources

Staying ahead of the game in the world of data

Create successful marketing campaigns by understanding your customers better

Download now

Remote working 2020: Advantages and challenges

Discover how to overcome remote working challenges

Download now

Keep your data available with snapshot technology

Synology’s solution to your data protection problem

Download now

After the lockdown - reinventing the way your business works

Your guide to ensuring business continuity, no matter the crisis

Download now
Advertisement

Recommended

Transforming training with virtual reality
Careers & training

Transforming training with virtual reality

4 Aug 2020
Scotland will launch its own contact-tracing app
Development

Scotland will launch its own contact-tracing app

3 Aug 2020
Why the coronavirus pandemic could prove fertile ground for startups
startups

Why the coronavirus pandemic could prove fertile ground for startups

23 Jul 2020
Andrew Daniels joins Druva as CIO and CISO
Cloud

Andrew Daniels joins Druva as CIO and CISO

22 Jul 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
UN report points to a 350% rise in phishing websites at start of 2020
phishing

UN report points to a 350% rise in phishing websites at start of 2020

7 Aug 2020