Zoom CEO admits company "moved too fast" as privacy issues mount

Eric Yuan insists platform will put "privacy and security first"

Zoom's founder and CEO has admitted his company made "missteps" that should have been fixed before the service became so popular during the coronavirus pandemic.  

Related Resource

Five essentials of a secure modern workplace

The CIO's guide to unleashing productivity whilst minimising risk

Download now

Eric Yuan told CNN that the company had "moved too fast" and should have done more to enforce password and meeting room security. 

The service is currently seeing a spike in usage as more and more people are using video conferencing to connect to work colleagues, family and friends. Recent reports have suggested that Zoom is now more popular in the US than Microsoft Teams, with its user base surging from 10 million to 200 million in recent weeks. 

Advertisement - Article continues below

However, this has resulted in more scrutiny of the service as numerous security issues have come to the fore. From "zoomboming" to confusion over its level of encryption, Zoom has been dogged by security concerns, forcing its CEO to make public apologies. 

"During this COVID-19 crisis, we moved too fast," he said. "Our intention was to serve the end-users, but we had some missteps. We should have done something to enforced password and meeting rooms and double-checked everything. We should have taken actions to fix those missteps. 

"New user cases are very different from our traditional customer base where they have an IT team to support them. We've learned our lessons and we've taken a step back to focus on privacy and security."

Advertisement - Article continues below

Yuan was tougher on himself in an earlier interview with The Wall Street Journal, saying that he "really messed up as CEO" and that he felt an obligation to win back user trust. 

Advertisement - Article continues below

Zoom's internal criticism follows a troubling few weeks where a number of problems have plagued the videoconferencing platform. Most recently, its been the target of a hack known as 'Zoomboming', where unwanted guests invade a meeting.

Questions have also been asked about the level encryption the service offers, as it was recently revealed Zoom didn't have end-to-end encryption between calls, despite saying so in its privacy policy. 

The issues have seen a number of companies and organisations drop the services, such as the FBI and Elon Musk's SpaceX. Going forward, Yuan promised to make Zoom a "privacy and security-first company".  

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now



K2View innovates in data management with new encryption patent

28 May 2020

A third of businesses plan to increase IT spending despite the pandemic

26 May 2020

UK delays rollout of NHS contact-tracing app

19 May 2020
data protection

Digital activists sound the alarm over UK's 'coronavirus datastore' plans

18 May 2020

Most Popular

Microsoft Windows

Microsoft warns users not to install Windows 10's May update

28 May 2020
data breaches

EasyJet faces class-action lawsuit over data breach

26 May 2020
cyber security

Microsoft bans Trend Micro driver from Windows 10 for "cheating" hardware tests

27 May 2020