Zoom use skyrocketed 20-fold during UK lockdown

Ofcom report finds the number of Brits using the platform increased from 659,000 in January to 13 million in April

Ofcom has revealed that the number of Brits using video conferencing platform Zoom increased 20-fold during the pandemic.

In a new report detailing the habits of the UK’s internet users, the communications regulator revealed that the number of UK citizens using Zoom skyrocketed from 659,000 in January to 13 million in April.

According to the Online Nation: 2020 report, 35% of UK internet users made at least one video call weekly in the 12 months to February 2020, However, that number more than doubled to 71% in May, with 38% of Brits using video conferencing platforms such as Zoom at least daily.

The report also found that 7% of adult users started communicating via video calls for the first time as a result of the coronavirus pandemic. Other methods of communication adopted by Brits during lockdown were online text messages (73%), online voice calls (54%), and emails (55%).

Ofcom also found that the amount of time spent online each day increased from three-and-a-half hours in September 2019 to an average of four hours during April.

According to Yih-Choung Teh, Ofcom’s director of Strategy and Research, the “lockdown may leave a lasting digital legacy”. 

“The coronavirus has radically changed the way we live, work and communicate online, with millions of people using online video services for the first time,” he said.

“As the way we communicate evolves and people broaden their online horizons, our role is to help ensure that people have a positive experience, and that they’re safe and protected.”

Related Resource

Navigating the new normal: A fast guide to remote working

A smooth transition will support operations for years to come

Download now

In late April, Zoom reported that the number of its daily meeting participants soared from 10 million back in December 2019 to 300 million in April.

However, the platform’s rise to fame was also marred by controversy. At the end of the UK’s first month in lockdown, the FBI warned individuals and businesses moving to flexible working patterns that hackers are disrupting video conferences with threatening language, hate speech and pornographic images.

The practice, nicknamed ‘Zoom-bombing’, sent the company’s stocks plummeting and, in some cases, made other organisations ban its employees from using it.

Featured Resources

Four cyber security essentials that your board of directors wants to know

The insights to help you deliver what they need

Download now

Data: A resource much too valuable to leave unprotected

Protect your data to protect your company

Download now

Improving cyber security for remote working

13 recommendations for security from any location

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

Most Popular

macOS Big Sur is bricking some older MacBooks
operating systems

macOS Big Sur is bricking some older MacBooks

16 Nov 2020
46 million Animal Jam accounts leaked after comms software breach
Security

46 million Animal Jam accounts leaked after comms software breach

13 Nov 2020
How computing has revolutionised Formula 1
Sponsored

How computing has revolutionised Formula 1

11 Nov 2020