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Fuze deepens partnership with Microsoft Teams

Fuze for Teams gains direct routing solution and enhanced add-on capabilities

Web conferencing platform Fuze has extended its partnership with Microsoft to enhance Fuze for Teams.

Fuze for Microsoft Teams integrates Fuze Voice with Meetings, making it easy for users to call or meet from within their Microsoft ecosystem. In addition to Fuze Desktop, Web, and Mobile, Fuze for Teams is available across Teams environments.

According to the company, Fuze and Microsoft’s new strategic alliance will streamline workflows between Fuze and Teams. 

“Across the modern workforce, many employees must navigate between a range of communications platforms throughout their workday for internal and external meetings, including Microsoft Teams,” explained Fuze.

“The COVID-19 pandemic has accelerated this challenge for employees, as organizations now rely on a myriad of communication solutions to remain productive in a remote or hybrid work environment.”

The company said the software’s new features allow for improved flexibility and a consistent calling experience across enterprise communication channels. The firm also outlined three key capabilities.

Firstly, Fuze now offers flexible direct routing for users with any Teams license, an upgrade of critical importance to customers seeking to have all their communications occur inside Microsoft Teams. Fuze has also expanded click-to-connect functionality allows customers to use Microsoft Teams with Fuze Calling and Meetings at no additional cost.

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Finally, enhanced add-on capabilities allow Teams users to access and control their voicemail, check call history, expand their contact list, and access the Fuze Contact Center agent tab regardless of the routing option.

Fuze president and COO Rob Scudiere said: “At Fuze, we are committed to meeting users where they work, which means eliminating as many barriers as possible to efficient and productive workflows that meet all of today’s communications needs.”

“These integration updates provide users with a flexible and consistent communications experience across the Fuze and Microsoft Teams platforms while enabling users to mix-and-match Fuze for Teams solutions depending on their unique use case. This is an important step towards more productive and efficient communications across the enterprise.”

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