In-depth

Implementing flexible working

How to successfully introduce a flexible working policy

Many employees are now working in a more flexible way than ever before, and for good reason; it helps in retaining and motivating staff. It can also help organisations reduce costs and be more effective with the resources they have.

For organisations, this means having a flexible working policy in place so that employees know how to request it and what their options are.

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What to include in a policy

All employers should consider creating a policy for managing flexible working requests, as they may be faced with many requests over the course of business. Such a policy will ensure that requests are treated consistently, with the same requirements applying to all staff. The policy should be based on the needs of the organisation, its employees and its customers.

While smaller businesses may not choose to have an official policy, they should still make sure that employees know the process when submitting a request.

Any policy your organisation has must adequately outline statutory flexible working practices to both staff and managers. Employees must be informed about the types of flexible working and who is eligible to make requests (i.e. employees who have completed 26 weeks of continuous employment).

The policy must cover how these requests are considered, as well as possible reasons that a request might be refused. It should also cover informal flexible working requests that fall outside the statutory system.

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Employees must also be made aware of the effect of a successful request on the contract of employment.

Practising what you preach

Once a policy has been set up, organisations need to publicise this at any recruitment stage and during induction. It is important in a competitive job market that an organisation flags to a candidate the benefits of flexible working as this will make working there a more attractive prospect.

Employees should be made aware of what has to be included in any flexible working application and who the request should be submitted to.

The flexible working request process can also form part of a wider equality and diversity policy.

Implementing the policy

The main barriers to implementing flexible working in the workplace can be operational ones, such as the need to maintain customer service requirements, ian nability to successfully manage flexible workers, current organisational culture and senior management attitudes.

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One way of implementing flexible working is to run a pilot scheme. Having a scheme run in a few discrete areas or teams is a good way of tackling unexpected problems and banishing some of the common concerns around cultural change.

Reviewing the policy

Once the policy is in place, employers should encourage staff to use the policy by communicating any benefits and successes.

The policy should be reviewed to ensure it is achieving its aims. Should employee or organisation circumstances change, the policy may also need to be amended. Feedback from staff on the existing policy can help in evaluating if the policy is working out in practice.

Employers may also want to monitor absence/sickness levels as well as flexible working take-up to give an insight into the impact flexible working is having on an organisation. Employee appraisals can also be used to see if flexible working is functioning properly.

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