Q&A: Phil Young, TfL

We speak to TfL's head of online services - and a member of the IT Pro Leaderboard - about usability, people skills and more.

Describe your role in three words. 

Leading digital (sorry just two words!!)

Who is your tech hero? And why? 

Jakob Nielsen for championing the needs of the user and for offering practical solutions to usability needs.

 What does your current role involve?

Leading online services for London transport.

I've always wanted to work with people and technology is a means to that end for me. I like the technology to be invisible and serve the needs of the people who use it.

Advertisement - Article continues below

How did you arrive at your current role?

I started as a software user, then went to work for a software vendor. After some years, I moved into product management, followed by online services, leading support, project and technical teams. I became head of online at TfL in 2012.

Did you always want to work in IT? 

I've always wanted to work with people and technology is a means to that end for me. I like the technology to be invisible and serve the needs of the people who use it.

What do you enjoy most about your role/working in IT?

I get to work with fantastic teams, colleagues and suppliers to produce leading-edge products customers love. We get to do that for an audience of millions, which is very satisfying. 

Advertisement
Advertisement - Article continues below

And what is your least favourite aspect about your role/working in IT?

Bad processes which slows things down and generates poor outcomes. Not to be confused with good processes, which speeds things up and creates better results.

Featured Resources

Top 5 challenges of migrating applications to the cloud

Explore how VMware Cloud on AWS helps to address common cloud migration challenges

Download now

3 reasons why now is the time to rethink your network

Changing requirements call for new solutions

Download now

All-flash buyer’s guide

Tips for evaluating Solid-State Arrays

Download now

Enabling enterprise machine and deep learning with intelligent storage

The power of AI can only be realised through efficient and performant delivery of data

Download now
Advertisement

Most Popular

Visit/mobile/mobile-phones/355088/apple-lifts-iphone-purchase-restrictions
Mobile Phones

Apple lifts iPhone purchase restrictions

23 Mar 2020
Visit/operating-systems/microsoft-windows/355105/microsoft-puts-windows-development-on-lockdown
Microsoft Windows

Microsoft puts Windows development on lockdown

25 Mar 2020
Visit/security/data-breaches/355097/ge-employees-hit-by-canon-data-breach
data breaches

General Electric employees hit by Canon data breach

24 Mar 2020
Visit/cloud/355098/ibm-dedicates-supercomputing-power-to-coronavirus-researchers
high-performance computing (HPC)

IBM dedicates supercomputing power to coronavirus research

24 Mar 2020