IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Q&A: Stuart Silberg, Hotels.com

The CTO of Hotels.com - and IT Pro Leaderboard member - discusses why soft skills remain key and having to wait two days for a print-out.

Describe your role in three words.

Defender: It's my job to make sure that our systems and our customers are protected.

Negotiator: working in IT, you always have to negotiate, whether it's agreeing a price with a supplier or agreeing a project delivery date with a colleague.

Driver: My role requires me to manage my team effectively and to push things forward, so that projects are completed on time and on budget.

Who is your tech hero? And why?

I think Nolan Bushnell, who co-founded Atari, is inspirational. He made technology accessible to the public at a time when computers were few and far between, and hugely expensive.

What does your current role involve?

Today, my role is much more strategic. I'm responsible for making sure that the right resources are in place to support the business as it expands into new markets and onto new platforms. To do that, much of my time is spent working with my teams to make sure that new features and updates to our service go out of the door on time with quality.

A lot of what we do is in the background so it's up to me to demonstrate how we are adding business value behind the scenes.

How did you arrive at your current role?

I didn't have a game plan, that's for sure!

I started out working as a systems analyst at NatWest before moving to the States and working with Interim Technology and Kmart in California.

I spent several years working in the healthcare sector and led the project that successfully implemented the national Electronic Medical Health Record System (EMR). I moved back to the UK to join Hotels.com.

Did you always want to work in IT?

Originally I wanted to be an airline pilot but, back in the 90s, the industry had collapsed and there wasn't very much opportunity about. I took an IT job as a stopgap and then decided I rather liked it.

What do you enjoy most about your role/working in IT?

For me, the best part of my job is the people. It's exciting to build and work with a good team. I also love to make things work better and faster, and find new ways of doing things.

Featured Resources

Accelerating AI modernisation with data infrastructure

Generate business value from your AI initiatives

Free Download

Recommendations for managing AI risks

Integrate your external AI tool findings into your broader security programs

Free Download

Modernise your legacy databases in the cloud

An introduction to cloud databases

Free Download

Powering through to innovation

IT agility drive digital transformation

Free Download

Most Popular

FCC commissioner urges Apple and Google to remove TikTok from app stores
data protection

FCC commissioner urges Apple and Google to remove TikTok from app stores

29 Jun 2022
LockBit 2.0 ransomware disguised as PDFs distributed in email attacks
Security

LockBit 2.0 ransomware disguised as PDFs distributed in email attacks

27 Jun 2022
Former Uber security chief to face fraud charges over hack coverup
data breaches

Former Uber security chief to face fraud charges over hack coverup

29 Jun 2022