NetSuite SuiteWorld: omni-channel ERP for the Internet of Things

Adrian Bridgwater looks back on NetSuite's recent user conference to put the announcements in context...

The "touch-less" customer

NetSuite's grand design here is to automate so many ERP-level tools that businesses can operate with online shopping carts that process customers without them ever actually contacting them. This is what NetSuite calls the "touch-less" customer. If an annual renewal order for any business service is automated to perfection, then that customer becomes touch-less. This scenario is less likely with new customers where a human being tends to have been involved, but with X2X machines-to-machines transactions around the corner, it's the next logical step.

So where does NetSuite go next? That's an easy question to answer when any vendor reaches a certain critical mass i.e. it wants it software to be regarded "as a platform" for developers. In fairness to NetSuite it has presented its NS-BOS NetSuite Business Operating System (it's a play on MS-DOS, get it?), its SuiteScript developer-facing flexible business application logic offerings and its SuiteCloud Developer Network. So while NetSuite is by no means Java or .NET as a programming platform in its own right, it is building its cadre of tools quite fast.

How far can ERP take us?

But NetSuite doesn't just want to be an ERP platform. It wants to be a cloud financials, ERP and omni-channel ecommerce company with a hand in lower level order management and upper level CRM.

IT Pro asked CEO Zac Nelson personally just how far he thought NetSuite could go. Nelson agreed with the suggestion that ERP could indeed make the leap all the way through the data chain to the Internet of Things if its importance (as he sees it) is championed appropriately. The cloud ERP ubiquity theory works, but it's still just a theory at this stage.

Featured Resources

Defeating ransomware with unified security from WatchGuard

How SMBs can defend against the onslaught of ransomware attacks

Free download

The IT expert’s guide to AI and content management

How artificial intelligence and machine learning could be critical to your business

Free download

The path to CX excellence

Four stages to thrive in the experience economy

Free download

Becoming an experience-based business

Your blueprint for a strong digital foundation

Free download

Most Popular

What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

8 Sep 2021
Apple patches zero-day flaw abused by infamous NSO exploit
exploits

Apple patches zero-day flaw abused by infamous NSO exploit

14 Sep 2021
Google takes down map showing homes of 111,000 Guntrader customers
data breaches

Google takes down map showing homes of 111,000 Guntrader customers

2 Sep 2021