TfL pays Atos £6m as part of move to a SIAM model

Transport body impressed with outsourcer’s experience in handling service desk operations

Tube

Transport for London (TfL) has handed a 6 million contract to Atos to handle its service desk operations.

The transport body has tasked the outsourcer with driving service improvements, cost efficiencies and various innovations under the three-year deal, which could be extended to four years.

It comes as TfL moves towards a new SIAM (systems integration and management) service delivery model, and the organisation picked Atos because of its experience implementing such models.

The outsourcer's technicians will be responsible for identifying cross-tower issues and trends by gathering real-time data across TfL.

Its service desk will need to spot these emerging trends and try to come up with soluutioins improving the end user experience.

Steve Townsend, CIO at TfL, said: "[We] promised we were going to transform the way we provide our information management services to our business and ultimately our customers.

"Atos provided a compelling bid and their approach complemented our transformation plan, making them the ideal partner to help take our plans forward."

Atos's Gerry Sheridan added: "We are delighted to be joining the TfL information management team. We believe our appointment will bring considerable benefits to the TfL team by delivering new and better business-focussed service targets and measures that will provide significant savings in ICT spend."

Featured Resources

Shining light on new 'cool' cloud technologies and their drawbacks

IONOS Cloud Up! Summit, Cloud Technology Session with Russell Barley

Watch now

Build mobile and web apps faster

Three proven tips to accelerate modern app development

Free download

Reduce the carbon footprint of IT operations up to 88%

A carbon reduction opportunity

Free Download

Comparing serverless and server-based technologies

Determining the total cost of ownership

Free download

Most Popular

What should you really be asking about your remote access software?
Sponsored

What should you really be asking about your remote access software?

17 Nov 2021
What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

30 Nov 2021
What is single sign-on (SSO)?
single sign-on (SSO)

What is single sign-on (SSO)?

2 Dec 2021