TfL pays Atos £6m as part of move to a SIAM model

Transport body impressed with outsourcer’s experience in handling service desk operations


Transport for London (TfL) has handed a 6 million contract to Atos to handle its service desk operations.

The transport body has tasked the outsourcer with driving service improvements, cost efficiencies and various innovations under the three-year deal, which could be extended to four years.

It comes as TfL moves towards a new SIAM (systems integration and management) service delivery model, and the organisation picked Atos because of its experience implementing such models.

The outsourcer's technicians will be responsible for identifying cross-tower issues and trends by gathering real-time data across TfL.

Its service desk will need to spot these emerging trends and try to come up with soluutioins improving the end user experience.

Steve Townsend, CIO at TfL, said: "[We] promised we were going to transform the way we provide our information management services to our business and ultimately our customers.

"Atos provided a compelling bid and their approach complemented our transformation plan, making them the ideal partner to help take our plans forward."

Atos's Gerry Sheridan added: "We are delighted to be joining the TfL information management team. We believe our appointment will bring considerable benefits to the TfL team by delivering new and better business-focussed service targets and measures that will provide significant savings in ICT spend."

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