Fitbit heart rate monitors are off by 20 BPM, study shows
Researchers have corroborated claims that the company's PurePulse trackers are "dangerously inaccurate"
The suit claims that fitness trackers using the company's PurePulse technology "consistently mis-record heart rates by a very significant margin, particularly during exercise".
One of the plaintiffs reportedly noticed the difference during a workout, when her personal trainer manually recorded her heart rate as 160 BPM, compared to the Fitbit's readout of 82 BPM.
The suit is seeking an undisclosed amount of damages, based on the claim that Fitbit did not fulfil its obligation to provide an accurate heart rate monitor.
"We do not believe this case has merit," the company said. "Fitbit stands behind our heart rate technology and strongly disagrees with the statements made in the complaint and plans to vigorously defend the lawsuit".
Fitbit said that its devices "provide better overall heart rate tracking than cardio machines at the gym," but also pointed out that its trackers "are not intended to be scientific or medical devices".
In addition to devices such as the Charge HR and the Surge, the allegedly inaccurate PurePulse tracker also features in the newly-announced Fitbit Blaze.
But further bad news has been heaped on the company with the discovery of a "malicious" attack that has exposed customers personal data.
BuzzFeed News has reportedly discovered that "dozens" of Fitbit accounts at least 24 - have been compromised over the course of December.
By using compromised accounts from external sites, criminals accessed Fitbit's site in order to fraudulently request replacements.
Due to the nature of Fitbit's services, the attackers had access to a vast wealth of customer data, including GPS-based location history and sleep cycle information.
While Fitbit itself was not hacked, the ease with which hackers changed their victims' credentials has led to criticisms of its security.
Many users are calling for two-factor authentication to be implemented, to prevent this type of attack happening in future.
Fitbit's head of security, Mark Brown, said that two-step verification is something that the company is "working on actively".
A spokesperson said: "Fitbit takes our obligation to safeguard customer personal information very seriously and we are vigilant in identifying, blocking, and addressing this type of malicious nefarious activity."
"We take measures to reset the passwords of affected users and prompt those users to create new passwords."
This news comes after the launch of the company's latest product, the Fitbit Blaze, caused a drop of over 20 per cent in the company's stock.
06/01/2016: Fitbit shares stumble after CES smartwatch launch
Fitbit's shares have plummeted, following the launch of its latest product at CES 2016.
The company, which specialises in fitness-tracking wearables, unveiled a smartwatch dubbed the Fitbit Blaze at the Las Vegas technology expo.
Investors did not react favourably, however, and shares in the company dropped 18 per cent after the announcement.
It is possible that shareholders were spooked by Fitbit venturing outside its wheelhouse, as the Blaze is the first true smartwatch the company has produced.
It is also going up against the Apple Watch, which may be a daunting prospect for the firm's backers.
While the Apple Watch is the most well-known smartwatch on the market, the Blaze, which can be pre-ordered for 159.99, is actually more closely aligned with the numerous Android Wear offerings currently fighting it out.
According to Forrester analyst J.P. Gownder, one potential red flag for investors is that Fitbit is making in-roads into an almost saturated market.
"Fitbit has moved into uncharted territory - a space in which serious platform players like Apple, Google, and Samsung (among others) have invested a great deal, and a market in which the application ecosystem matters a lot."
"All of that is to say that Fitbit, with its traditional focus on health and fitness, is making the leap into a tremendously competitive and challenging market. I think investors are wondering what Fitbit will do to truly differentiate itself in an already-crowded smartwatch market."
The smartwatch scene has seen much less consumer adoption than was predicted not even the mighty Apple could make it as big a success as analysts were expecting.
Fitbit's proven pedigree in fitness tracking may serve to elevate it over its competition, however.
The company is also doubtless hoping that including more general-purpose functionality will put some distance between it and long-time rival Jawbone.
Consumer adoption will ultimately decide whether the Blaze was a wise move, but with an ongoing legal battle hanging over it, a lack of investor confidence could spell trouble for Fitbit in the long run.
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