Facebook created M to intrigue developers

Facebook’s AI virtual assistant M holds the code that will power chat bots

Facebook is to add artificial intelligence to its Messenger app via "chatbots". The move could automate the way businesses deal with customer enquiries.

At Facebook's F8 developer conference, David Marcus, Facebook Messenger's head, revealed that some of the technology used in M will be available to developers via a Bot Engine.

The bots will be available to businesses and should provide a wide variety of services such as automated subscriptions, news updates, shipping notifications, customised communications and more. These bots will communicate with live automated messages to interact with consumers who plan to use Facebook Messenger to facilitate their lives.

Zuckerberg boasted at F8 that Messenger users will be able to order from services like 1-800-Flowers through a simple text conversation.

Advertisement - Article continues below
Advertisement - Article continues below

"To order from 1-800-Flowers, you never have to call 1-800-Flowers again," Zuckerberg said.

The services that are to be offered within the Messenger app will be able to collect more data for Facebook giving them further opportunities to capitalise on the desires of their users.

Facebook also plans to further develop its new Live Video feature, already having added a prominent video tab that enables its users to access live videos from friends and celebrities.

As outlined at F8, Zuckerberg stated that Facebook's Messenger app and Live Video will be further developed over the next five years. Over the next ten years, they plan to focus on connectivity, AI, and augmented reality.

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now


Policy & legislation

Irish Data Protection Commission has questions for Facebook

29 Jan 2019
internet security

Facebook exec calls Cambridge Analytica scandal a "non event"

8 Jan 2020
Careers & training

The UK should follow Finland's lead with it comes to AI training

19 Dec 2019

Facebook apps dominated this decade's mobile market

18 Dec 2019

Most Popular

Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020
data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020

Dell XPS 13 (New 9300) hands-on review: Chasing perfection

14 Jan 2020