UK companies not as prepared for outages as US counterparts

The average internet disruption takes twice as long to rectify here as in America

Research by Dyn has revealed that internet disruptions take twice as long to identify and resolve in the UK as they do in the US, with a quarter of companies saying they find it difficult to monitor or identify when problems occur outside their network.

Furthermore, a third of companies struggle to resolve problems outside of their network, despite this being where more than half (57%) of disruptions occur, meaning productivity is lost.

The reason for this problem is company 'walls' have made it hard to find out what's happening in the outside world. Measures to stop people infiltrating networks are now working against companies, preventing visibility from the inside out.

"It is...worrying to see that just four in ten UK organisations monitor their network activity to identify patterns and any anomalies," Paul Heywood, MD EMEA at Dyn, said.

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"Given that over half of internet disruptions happen outside a company's network - resulting in reputational damage, loss of revenue and new business for many UK organisations, as well as multiple headaches for any IT team - it's time for companies to realise how important visibility into the performance of the complex, volatile internet is."

Slow reactions can have a severe impact on businesses. For example, nearly a third of the 100 senior executives questioned said their organisation has experienced or would expect to experience a loss of revenue as a result of not being able to fix an external network, while almost a quarter think it would result in a loss of new business.

"Businesses need to take control and remove the blindfolds to gain a complete picture of their network and how it connects to the wider world," Heywood added. "To do so requires investing in data and analytics solutions that measure the performance of the internet and cloud-vendors, as well as adding secondary DNS solutions to help mitigate risks and ensure business continuity.

"Those companies that take these steps now will be able to identify and resolve any disruptions much more quickly and ultimately develop digital resilience to gain a competitive advantage."

Main image Credit: Bigstock

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